Recent content by snovitsky

The issue is not related to the screen. In our phones when a button is assigned to a certain function (like 'callr-info' or 'uui-info') agent has to press this button to see the information, if available. The issue with UserProvidedCode is I'm not sure if: 1. It's possible, in general, to...

Thanks for the documents. Unfortunately they don't provide information regarding my question - how can data set as ATTUserProvidedCode_t be displayed on agent's hard-phone. Is it possible in general? If not, where/how ATTUserProvidedCode (type=UP_DATA_BASE_PROVIDED or another) can be used...

Zow - Not sure we are talking about the same things. Let me try to clarify my question. If you login as an admin to G3, execute "change station xxxxx", and then go to the Page 3 of the station xxxxx configuration, you can assign/re-assign different "types" to the station buttons. Correct? Hope...

Do you guys know what "type" needs to be assigned to a button on the hard-phone (page 3 of the station config in Definity after executing "change station XXXXX") to display UserProvidedCode received from a database? Let's say I'm setting userProvidedCode.data to "11111" and userProvidedCode.type...

Yes, sure. Data field in the ATTUserProvidedCode_t strycture has limit of 24+1. And for the userCode, contrary to UUI, we can set digits, *, and # only...

Zowwie - Here is exactly what I'm doing. I'm setting ATTUserProvidedCode_t variable and then call attV6RouteSelect(...). When it returns, I'm calling cstaRouteSelectInv(...) passing new, routed VDN to the switch. When the call is being delivered to the agent's station, agent can see the...

Never mind, got it working! Obviously not like ATTUserEnteredCode_t in the DELIVERED event as it's a different type/element. But the UserProvidedCode can be seen on the station display when the call is routed / delivered to the station.

Should we be able to set ATTUserProvidedCode_t userProvidedCode field in a similar way? With or without ATTUserToUserInfo_t userInfo. For some reason I'm always getting empty userProvidedCode. At the same time (through the same code) userInfo is being passed fine. As a test I'm setting...