Recent content by sneb

thats still an option, thanks!!

Ok, that now makes sense as to why it wont ring! can you think of a work around? i need the bell to ring on every incoming call and to be answered on the digitals.

Hi all, strange one I need help with please, I've setup a PLDN with a single DN with LIN hunting. This DN appears on 4 phones, MARPED to a 500 set (bell) and SCR on the digitals. The issue is that the first call rings the bell and rings on the digitals, BUT the second call only rings the...

I Had this issue, when you download the CPDir0.csv the headers are sorted into first name & last name. put your last name in the first name and vice versa. upload the file and you should find it's in alphabetical order now!

if you have a SMG then the SLT limits are maxed (32760) but will only work without the main Call Server for 90 days maximum.

Here's my cheat sheet With UNIStim firmware release 3.0, and greater, the following keypad sequence is used to reset all provisioning parameters to a “factory default”: [7][3][6][3][9][MAC][#][#] Where the MAC corresponds to the MAC address of the IP Phone which can be found on a label on the...

Hi Guys Can someone run through the procedure for changing the ELAN IP address on my CC6? We've sheduled some downtime for changing the ELAN on the CS1K. Thanks

Are you using the same PC each site? if your not try reinstalling the call pilot player, this cured the issue for me earlier in the week.

Read page 108 onwards of 553-3001-302 System Security Management for 4.5, if you have PDT access it should be straight foward from there

Utreg, Excellent thanks for all your help,that points me in the right direction. thanks

Great, I've already got access ports configured for voice prompts, and I did think of Call Pilot front end as you suggested, how do you use the collect/use digits? does that use a voice segment? or am I off the mark. Thanks for your response so far Utreg

Hi Guy's Can someone help me with a question i've got. I want to setup a auto attendant with some options before I queue calls to certain skillsets based on the options the users press. In the past I've setup a Call Pilot front end for this. BUT now management what to be able to run a report on...

Pty's are always disabled unless they are in use

check your multicast settings on the CCMS and make sure your RTD pc's can recieve all the multicast packets that are sent.

the only way i've managed this is to ini the SSC then the fox security check gets the info from the processor.