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Recent content by smithaura

  1. smithaura

    MES HA with AACC -Midsize

    Hello All We have AACC-M with single Server MES - now we want to Purchase MES HA , should we Implement MES HA for AACC-M ( Without HA) When one MES server goes down we need to manually switch over to MES Second server or this will Automatically Switch over handles AACC-M Please advice Thanks...
  2. smithaura

    AACC 6.3 WITH Experience Portal Calls QING

    Hello All Weare Using AACC 6.3 with AEP , All the Calls routed to AEP , AEP will Answer the Calls & route to AACC for Agent treatment When the AEP Ports are busy the calls are Not routed to AACC for Q Ing Is there way we can route the Calls to AACC whne the AEP ports are busy Please advcie...
  3. smithaura

    Voicemail to E-Mail in CMM Error

    Hi All We configured the Second mail Box in Outlook for Pulling the Voicemail Email box after configuring when we test the accounts it gives error invalid username & password , i checekd the extension & password is correct Any idea why this eror , need any modifaction on Excahnge Any advcie...
  4. smithaura

    Vectoring Sending to Voicemail

    Dear All We are using the vectoring for AUto Attendant , this is working fine Two Station configured in Answer Group to Ring Same time Now we have requirment to Programme the time of the day , after 5 O clock all the calss should go to Voice Mail Box , i have created the VM Subscriber ...
  5. smithaura

    Priority Q ING in CM 6.X Elite 6.X

    Hi All We are using CM 6.X With Elite 6.x & AES 6.X now we need of Priority Q ing for our Platinum cutomer is ther any middleware available for integrating with Cm & AES for Priority Q ing We cant use it VRT due to we have huge databse of Platinum customers Any advice on the highly...
  6. smithaura

    Experience Portal with CM 6.X

    Hello Team, We are about to Impliment AEP with CM 6.x , CM will recive the Calls form ISDN E1 & route teh Calls to AEP for Call flow Purpose Is the AEP is connected CM using Direct SIP trunks beween two Systems Hope some you folks already did this type of Configuration I am delima we...
  7. smithaura

    Power User License Model

    Hi All We would like to purchase Power Users for 20 Remote Users , we do not need IP End points , for 20 Power users need IP Endpoint Licenses Please advcie Thanks Smith
  8. smithaura

    CDR CM 6.X

    Hi All We are using S8300D / G430 with CM 6.X, CDR was working fine , last two days CM is not sending the CDR data Call Billing Software, When i check the RAW dat in Call Billing Software only reciving Date / Time , no dialled number , extn etc Please advcie waht is worng here Thanks in Adavance
  9. smithaura

    SIP Trunks

    Hello Can we connect SIP trunks from the Public Switch directly to CM 6.X without Session Manger & System manager Thanks
  10. smithaura

    One X Communicator 5.2 dialing from IE & Outlook

    Hi I installed the ONE X Communicator with XP , i am not able to dial from the Internet Explorer OR MS Outlook Contacts Ticked the box in settings for IE & Outlook still i am not able to see the dial wondow in both Any other setting need to be done for the same Please advcie
  11. smithaura

    Message Manager with CMM6

    Thanks a Lot vtec , i will loook at popcon solution
  12. smithaura

    Message Manager with CMM6

    Hello We have CM6 running on S8300D server with CMM6 with 50 CMM User Licenses are opend I am wondering still Message Manager is supported on CMM6 , my supplier is telling it is end of sale from Avaya , we need badly this one make use of FAX Any Idea on this
  13. smithaura

    Redial Becoming Major Issue

    Thanks Telecom User NO i only power down the phone & repowered it , i need to clear the Phone as advcied by you or power down is ok
  14. smithaura

    IP Phones 16XX Shows LINK Down Strange Issue

    HI We connected IP Phones Behind Cisco 2960 Switch , Phones come up & ask for Extension With in no time phones shows Link Down When we see in the 2960 switch it only shows Orange Light , never becomes Green Is any parameter needs to be changed in switch see Avaya IP Phones Thanks in Advance
  15. smithaura

    46XX Settings Country Codes

    Thanks Guys I can get any Doc from Avaya Sites listing all the countrys
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