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Recent content by smisito

  1. smisito

    Avaya Network Regions and MedPro Boards

    Thank you all for your replies. I do not think it is a bad medpro board as there are 4 at this site and the audio fails anytime it connects to any of those medpro boards, yet connects if the audio connects from our HQ site. I am also using the most recent Avaya One X Agent with the most...
  2. smisito

    Avaya Network Regions and MedPro Boards

    Thank you PhonesAllDay. I do not want to change the MedPro board's network region, but would rather change my VPN network region to only grab the Medpro boards in our headquarters. Or maybe I'm looking at this the wrong way. Why would the audio fail when connecting to another region's medpro...
  3. smisito

    Avaya Network Regions and MedPro Boards

    Hello, I'm hoping someone can help point me in the right direction. I have a situation where anyone using our Avaya softphone applications over the VPN network region, suffers audio issues. On literally every other call, the softphone application connects to a MedPro board in our California...
  4. smisito

    FRL

    Hello, I have a basic understanding of FRLs and I understand it's basically calling permissions. However, is there a way to have a site to allow long distance calling, but prevent local calling only to agents? Would I need to build a special ARS table, COR entry and assign this COR to the...
  5. smisito

    Programing Vectors

    Thank you Stinney! That worked! I have created a new COR with the VOA set to no. Assigned this COR to all the extensions that host our voicemail in the hunt group and sure enough, it worked. Thank you very much for all of your help!
  6. smisito

    Programing Vectors

    so after much more testing, I see that the cover fails because of the whisper prompt. I see that the board plays the announcement and the voice mail extension stays idle instead of active. If I remove all VDN overrides on the main VDN and sub VDN, the call routes fine into voicemail if I press 1...
  7. smisito

    Programing Vectors

    Does the coverage path "active" have to be set to yes? Would this mean that the call is active and not sending it to the coverage path correctly?
  8. smisito

    Programing Vectors

    Thanks Stinney. It was set to no - I have changed it to yes. This didn't seem to work either. I don't know if this helps, but when I test, I even see the station name pop up on my phone with cover. Then the call disconnects. I also have "Hunt after cover" marked as no on the coverage path...
  9. smisito

    Programing Vectors

    The way you mentioned is the way I have it set up now. That will send the call to the voice mailbox, but the call disconnects for some reason once it hits the VM hunt group or one of the extensions assigned to the voice mail ports. The extension that hosts one of the VM ports just releases the...
  10. smisito

    Programing Vectors

    Maybe that is the issue. I cannot use that messaging command as it states "Hunt Group not designated for messaging". We have a 3rd party VM service and the admins before me set this up as a "ddc" group type.
  11. smisito

    Programing Vectors

    Thank you Stinney and Tweege. I did program it correctly it seems. I think the issue is that once the call is routed to the VM extension, the call is disconnected for some reason. This is difficult to troubleshoot. The call is being sent to our VM hunt group. I can see call reach one of the...
  12. smisito

    Programing Vectors

    Hello, I'm building a vector in Avaya CM 5.2 and I'm hoping someone can help me with a routing issue I have. I'm building an ACD and after I queue to a skill, I have an announcement stating "to leave a message, please press 1 or stay on the line to be answered by a live agent." If the caller...
  13. smisito

    Coverage Path Question

    Thank you both for your suggestions. I created a VDN and a vector which allows the call to drop after 5 rings. This worked. Thanks again for your help.
  14. smisito

    Coverage Path Question

    This is an internal hotline and not published. The manager would like the call to cease ringing after 5 rings without a voice mailbox. So far, I can not find a way to do this. Thanks.
  15. smisito

    Coverage Path Question

    Hello all, This may be an easy one, but I haven't figured this out yet. I have implemented a CAG and everything is working as planned, except I want to kill the ringing to the stations after 5 rings. I have tried to set the number of rings to 5 in my coverage path, but the phones do not stop...
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