Recent content by sluggoILANG

Tienes Optivity Switch Manager?

Congrats!! I see your name on every reply so it's funny to see when you have a question or a problem. I think to myself: if John Poole doesn't know, then there must not be a solution. Again, congrats on a very well deserved honor!

I have been to several Global Knowledge classes and they have all been excellent. I've been to their training facility in Richardson(Dallas), Texas and the one in the L.A. area. I prefer the Texas site (no reflection on the facility or instructors).

Several of Nortel's products are being renamed (or rebranded). Communication Server 1000 is the new name for Succession.

nutek10, Call Trace can be used for many things. We mostly use it in our shop to be able to know exactly what TN a person is calling from so that we can make changes (like adding an extension to the phone, changing ringtone, turning off ringing, etc.). We could get the information from the...

In my shop, we put TRC buttons on our phones. When we get a call from a customer asking to put a feature on their phone, we press the TRACE button on our phone and the TN and DN are printed out on the TTY. This is especially helpful if there are multiple appearances of a DN.