Recent content by sivaprakash

Thanks Stinney, This is a really informative...I will take the CMS report and analysis....

Thanks Susan, I have simulated the environment, yes its queuing to 3 skills at a time. Thanks again Siva

Team, I would like to know, how will the calls will be queued in below vecor steps 1 xxx 2 xxx 3 Queue to Skill 11 4 Queue to Skill 22 5 Announcement 232323 ( Wait message) 6 wait time 30 seconds hearing music 7 go to step 5 if unconditionally 8 stop when the call is in queue, Does it...

Thanks a lot, Seems this is only available in Higher version with SP3?, My system doesn't have this entry Thanks Siva

Hi there, Is there a way to increase the caller-info display timing(on phone display) to more than a minute, Presently it is stand for 30 seconds and disappeaered, Reps had to press 2 or 3 times Caller-Info Buton to retrive the diaplay content. Any Help appreciated Thanks, Siva

Brilliant! Thanks Susan, i shall try and come back Thanks, Siva

Hello there, I got one PSTN number from business to route the calls when BCP situation. Apparently PSTN number is 16 digits length. This is valid number from Austria ( I have tested, its going through) Now Question is i cant use the Vector - route to step because its accomodating only 16...

Hi Thanks for the reply How ever i can not understand when the external call comes, why the coverage path says 0 in trace? (I have attached), But internal calls it says cov path 748 and routing properly. Many Thanks, Siva

COVERAGE PATH Coverage Path Number: 748 Cvg Enabled for VDN Route-To Party? n Hunt after Coverage? n Next Path Number: Linkage COVERAGE CRITERIA Station/Group Status Inside Call Outside Call Active...

Hello there! I am using the Avaya CM 5.0(recently upgraded) and trying to setup the coverage for station. Coverage works for internal calls, it doesnt work for external calls..When i take the history for external calls, its saya coverage 0 and point 0 where as internal call ts says cverage...

Thanks susan, as you said VRT is not a comfort solution for this request. Thanks Kevin, i will speak with business people to see if they are ok for incoming digits treatment. Thank you very much Siva

Hello there, There is a request from Business as below, If any one call the VDN(XXXXXX)from internally call should straight hit to the Skill instead of listening welcome message and call flow. External callers should go through the vector steps as defined. This is what happening for internal...

awall197, Does this issue get resolved? what did you do? Thanks

Can any one please let me know the Backup and recovery procedures for the Avaya S8700 CM 3.0 ( Configuration Backup) Thanks in Advance Siva

Hello there, Is there anyway i can reduce the bcms history mdb size rather than create the new mdb file. Atpresent history.mdb file size is 240 MB Thanks, Sivaprakash