Recent content by Sirgordo

The query would require you to understand which calls you wish to count. For example if your switch is using NIQ do you wish to include all the NIQ calls that made it, were dropped in queue, or just returned to original switch? Also if you are interested there is a tool now you can simply get...

Fair enough if that came across as selling that I apologize and no the tool is not for free just recommending it to others because it works way better than Aspect's datamart and costs almost 1/20 the price. I will be sure to rephrase and clarify next time. I just can't believe they are still...

Although I agree in principle that is only because I have a DBA available but for most it is not the case and in that situation having a tool do the work for you automatically and then build what you want onto it rather than have to do it through reporting means you can keep data the way you...

Although I agree in principle that is only because I have a DBA available but for most it is not the case and in that situation having a tool do the work for you automatically and then build what you want onto it rather than have to do it through reporting means you can keep data the way you...

First off this section is for Aspect related items however for the Rockwell the report codes you are referring to are the following. The Continue refers to the value of the field aa_notes_text in the aa table (Agent Activity) It is a formula value that allows notes to appear and in this case...

Are you interested in getting away from Report Runner and getting your reports using any reporting tool? If so let me know because I know of an extract tool that will allow you to do just that. They are using it in a bank in Canada and it is a godsend. They use Cognos reporting to run their...

Just as another note if you do wish to switch and have the data stored you can get the extract tool that will give you the data in raw format to sort and store. That way there will not be this huge gap in reporting going form one system to the next to be able to do year over year data...

If you are still having the user error, I know that the user for Aspect is TJM and the password is DTA for reporting. Not sure if that helps.

What I proposed is to make a table of agents on calls so basically you have the first name and last name and the agent extension and it is populated only with calls in the talk or hold state. The filter for table would be the application number or application numbers that way what you would see...

I would suggest that you create application lists that will populate with agents that are handling calls within those applications. That way at one time you can see how many agents are handling calls within that application. All you would do is to filter each table with the application number...

Call Center reports can be set up on either. The only difference being is if you are using Crystal Enterprise for Aspect 9.1 you will not be able to do it just because Crystal Enterprise will not allow itself to work on a workstation. The earlier versions of reporting such as Custom View and...

There may be a possible naming of a DSN or datasource that is similar in both. You would have to check the RR connectivity scripts to be sure.

Can you clarify what elements you are referring to such as a PIPEDA or Sarbanes Oxley or any other government requirement for data maintained? Or is this strictly an internal audit of the affect of data mart. The reason I ask is because we offer a solution that is completely internalized and...

Not sure about the new report however to do the percentage of trunks busy the report would be easy enough to build because you would simply hard code the number of trunks on your system and count usage against it. It is a question of capacity.

Does anyone know what it would take to make CE11 work for Aspect Reporting? I know that they added a few files in CE10 for connectivity to the Aspect but not sure what they were.