Recent content by sirach

Thank you kindly... we'll take some readings and see what we find out. I very much appreciate your help!

Great advice. Do you know what line voltage should normally be so we can test it with a voltmeter?

The customer reports that it still occurs whether it's on speaker phone or via handset. It also seems to be system wide and occurs on all phones supposedly. Any other ideas?

We have a customer who is experiencing a strange problem we haven't seen before. When she dials a number, the CO is recognizing double digits even though she only dialed a single digit. Ex. (703) 442-3500 might be recognized by Verizon as (703) 442-(2)350. Various digits are recognized twice...

Whooops. Will do, sorry about that!

OK, here's the deal. We have a Merlin Magix System and have been encountering sporatic problems with gaining access to Voicemail. At times when the VM is dialed, we either get a internal ring sound or it ring no-answers. VM doesn't pick up. It is totaly random at this point. The problem...

Thank you kindly! You have helped me confirm what I feared. More lines are needed to make it work as it should. Curses!

Thank you knidly! That seemed to do the trick, however, how do I make sure that when someone is on their private line that it rolls to voicemail.

I am trying to assign private dedicated lines for three associates. I have assigned the lines I believe but our Auto Attendent is answering instead of our individual voice mail boxes. Does anyone know how I can resolve this?

We have been kicking around a theory that many of the troubles we respond to that tend to be difficult to isolate might just be related to a lack of proper grounding. Many of the switches encountered in the field (That others installed)that are not grounded to the terminal coming out of the CPU...

I'm not sure what release you're working with. It would be helpful to know. Look on the processer module and it will say something like R 3.0. Here is a link to a manual that may help. http://www.thephonevendor.com/support/partner%20acs/partner%20acs%20quick%20reference%20card.pdf I...

I wanted to thank everyone for their help. You provided all the answers we needed and more. In my own search for answers, I came accross this interesting link about regarding anchors. Thanks again! http://www.naturalhandyman.com/iip/inf/infanchor/infanchor.shtm

We also have used a variety of anchors, including threaded drywall type, toggle bolts, molly bolts, etc. However, when we mount a board that's 4' x 8' it can be a little tricky to get all the screw holes lined up and predrilled in the plywood, not to mention a measuring nightmare. Most of...

We seem to have a constant problem mounting plywood backing in telecom rooms. We have used a variety of anchoring schemes either in the drywall or into the metal studs, and we have yet to come up with a simple, reliable and easy way of doing this. A building manager mentioned "glue and...

I created a Fax Cover Sheet template in Excel 2000. I created various cells into which a user can enter data and I have locked the rest of the cells so they can't change the template. A user is able to tab through the various cells into which they enter data, but the last cell isn't a cell at...