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Recent content by sierraflyr
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abandoned calls showing in historical report when queue is closed
Does anyone know why there would be abandoned calls during a period the queue is closed (because all agents are logged out). Out of service treatment is to give IVR and play announcement that queue is closed. Ran a log-in log-out report and confirmed all agents were logged out during that...- sierraflyr
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- Forum: Nortel: Symposium call center solutions
