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Recent content by sienz

  1. sienz

    Make a call from a line key

    Hi Thank you for the reply, This phone has 3 lines. I just checked the Line assingment for this phone in the BCM Element Manager and seems all of the lines already have "Appear" type Line 240 Appearance type -> APPR ONLY (1 Appearance) Line 330 Appearance type -> APPR&RING (2 Appearances)...
  2. sienz

    Make a call from a line key

    Hi, I am new to Nortel BCM. We have an issue when the user phone programming was changed after the user plug-in to the wrong jack. We were able to re-programe the phone using BCM Element Manager. Actually, we only re-programed the buttons. Now, the user is claiming the the phone is not...
  3. sienz

    Call Accounting for Cisco UCM

    We are looking to get an inexpensive Call Accounting software for our UCM 6.1 Is there any recommendation? Thank you
  4. sienz

    How to view Nortel BCM400 Logs

    I am trying to troubleshoot the call disconnect that we are experiencing. I opened the BCM Element Manager and see we can download the logs to our computer. We have BCM400 My questions, What programs or how to view this logs from the BCM Element Manager->Log Management? Thanks
  5. sienz

    Call is disonnected after “protocol error” message

    Ok, Thanks. I just looked at the BCM Element Manager and go to Telephony resources and I saw PRI with protocol DMS100. I assumed this is the protocol that you are mentioned above. Questions 1. If this is different with the telco side, it is possible that we still have the system up and...
  6. sienz

    Call is disonnected after “protocol error” message

    Yes, we are using PRI for this BCM. I am not sure if the PRI protocol match with the Telco side or not. How can i verify this? Thank you for you response
  7. sienz

    Call is disonnected after “protocol error” message

    We have BCM 400. Last week we have to reboot the BCM since we can not make outgoing/internal calls. The system seems to be restored after we reboot the system but now we have some weird behavior. We have some weird messaging coming over the display on the phones. when the user was on the...
  8. sienz

    No Audio on sip trunking – UCM – Unity (Call Handler) – options

    We just switched some numbers to be delivered in Sip trunking. Now we have issue that the some calls are not being delivered properly. For regular users, all are fine, We created translation pattern/TP from 10 digit to match 4 digit and it is ringing to the phone, then voicemail...
  9. sienz

    Filtering Calls/phone numbers by ANI

    Is there away to apply this script to all DID in our system, so if the caller call from xxx.xxx.xxxx to any numbers in our DID, it will follow the scripts flow instead of one DID. Our problem right now is only for 1 DID but i want to have the option to apply it to all DID. Thank you for your...
  10. sienz

    Filtering Calls/phone numbers by ANI

    I was trying to find out if the script can work for all extensions/DNs. Because the way i see the setup in our IPCC, you assign a DN/trigger number in a script. So we someone called the trigger number, I will follow the call flow in the script.
  11. sienz

    Filtering Calls/phone numbers by ANI

    hi Thanks whykap So i may need to add this script in the front of the extension that i want to filter in.
  12. sienz

    Filtering Calls/phone numbers by ANI

    Is there a way we can setup a call screening/filtering based on ANI? I understand that we can block the user by putting a script in the gateway (h323) but I want to redirect the call to a voicemail box/or some kind of music on hold. We have CUCM 6.1, Unity 5.0 and IPCC express. Thanks...
  13. sienz

    Outbound Caller ID is showing Unknown Number

    We found the issue, It is in the gateway. Someone put this on interface Serial0/0/0:23 isdn map address . plan unknown type unknown. Thanks all
  14. sienz

    Outbound Caller ID is showing Unknown Number

    Here is the debug q931 if anyone can help (Thanks) Jul 9 21:28:04.070: ISDN Se0/0/0:23 Q931: TX -> PROGRESS pd = 8 callref = 0xF865 Cause i = 0x8181 - Unallocated/unassigned number Progress Ind i = 0x8188 - In-band info or appropriate now available *Jul 9 21:28:06.798...
  15. sienz

    Outbound Caller ID is showing Unknown Number

    We have a problem where when we call from our desk phones (CUCM) to 3G wireless phones, the wireless phone will receive caller ID as “unknown number”. We contacted our telco/PRI provider to check the digit that we are sending and it was ok. Then we contacted AT&T and made some tests and found...
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