Recent content by sidradical

Sorry, that was supposed to say "I know what parameter to change" - It's been a long day :)

Do you still need assistance with this? I do what parameter that you need to alter in the Database... Thanks.

Hi, I know there was a thread for this earlier, but I have a client who wants to setup Https: for Sentinel, as well as the NICE Apps. I have done the apps configuration previously, but have not seen anything to say that Sentinel supports this. Does anyone know if it's even an option? Thanks.

Hi, it's a bit of a strange one. We had the base Logger then 4.1.11. This was working for months, then there was a Logger restart and this has happened ever since. I have applied 4.1.24 and the same issue occurs. I plan to install 4.1.25 but I suspect this will not resolve. I have...

Hi, I have a NICE Logger TD, HDL + version 9.4. The Logger services all start however there is a message in the logs that states - NLOG_Initsoftware: The driver did not initialize all the PCI Cards Yet System_Ini: Waiting for all boards to be found by Pnp. I upgraded to 4.1.24 UP but I get...

Hi, I have re-built using a Domain account,our SRT is fully passing and showing no errors. The message still occurs, even with a clean OS and clean NDM/Packages..

How is the Logger configured in the site? Are you using hostname or IP?

Hi, They are running ok and I can login and view the cubes. Thanks.

Hi, I am installing NIM 4.1 in a non-Domain environment using the latest NDM (4.1.3) and have an error just after the databases are finished installing. I can see the all DBs (Operational and Cubes) have installed successfully however on the DM setup it errors. I have checked all logs, this...

Hi, I have seen this issues many times when installing V 9.x VOIP Loggers. In my scenario, the issue was caused by a update pack that had not applied correctly. The fix was to re-apply the UP. One thing to note that Active VOIP (In Avaya anyway) you require a specific setup and order of...

Hi there. You can only archive screen via SC in NICE Perform, this feature was not available on 8.x. Thanks.

Hi, I was wondering if anyone has any experience is configuring multiple DMCC Loggers on NICE Perform R 3.1? If so, can you confirm if you require a separate CTI interface for each or can you simply add an additional Connection Manager and Observer Host? I ask because I have two configured...

Hi, I have the same problem, can you tell me the exact path that was input to the EV? Thanks.

Hi, I have a NP 3.1 system single box with 2 * Integrations (1 * AES, 1 * PC4.1 Dialler). Normally on 8.x systems where you have dialler/regular integration you need to configure the dialler tie trunks to be ignored on the switch driver. Not doing this results in the “long” call scenario...

Hi, I have seen this behaviour before and it was caused by incorrect Audio Codec configuration on the IP trunk setup on the switch. We also had to mess about with the Far-End Network Region settings to get this working. Do you have the Telephony Services Installation Guide? There is a...