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Recent content by SHS1977

  1. SHS1977

    PRI on DMS and IPO Release 8.1 (69) results in Busy

    I had an new IPO benched and tested on a PRI on working off of a DMS100; all calls progressed inbound and outbound without a problem. I took the system to a cusotmer site in another community serviced by a DMS10 and all we could get was a busy for outbound calls even after we added the...
  2. SHS1977

    VM PRO MODULES ARE GONE!

    This happened to me on a UC module. I had to rebuild and then we changed the customer out to a server and bailed on the UC module.
  3. SHS1977

    VM Pro menu announcement recording question

    I had vendor meetings today and am now working my way though the responses. I finally got this working once it dawned on me that I must use the same .wav file name for both the record and play menus. (I know, it seems painfully obvious now...and yes, I realize now I was told that but being the...
  4. SHS1977

    VM Pro menu announcement recording question

    I have a new VM Pro on and IPO 500V2 Release 8.1 scheduled to go into service soon. I am looking for the easiest method possible for a customer to record daily job opening updates on several different menus. The specific user is a very low-tech kind of guy. For the design: My thought is to...
  5. SHS1977

    USB headsets for Avaya IPO Softphone - remote answer and end calls?

    Lodde - Thank you. May I ask what version of IPO and what softphone version you are using?
  6. SHS1977

    USB headsets for Avaya IPO Softphone - remote answer and end calls?

    We have a client who is moving from Norstar phones and headsets where they are able to answer and end calls from their wireless headset. They ordered Plantronics Savi W745 headsets and while they work on the Avaya IPO softphone, they cannot answer nor end the call from the headset. We checked...
  7. SHS1977

    Norstar Add-on Module (CAP) Numbering

    The CAP is a central answering position application with one unit having 48 buttons. The good news is that my technician managed to locate a CAP module and hooked it up to a 7324 on the customer's IPO here on the bench. This is what I learned as it relates to the IPO: The 7324 has handsfree on...
  8. SHS1977

    Norstar Add-on Module (CAP) Numbering

    Has anyone programmed an M7324 with a CAP on the Avaya IPO? The BCM/Norstar to IPO document does not appear to address the CAPs. I need to know where button 25 maps to on the CAP unit(First row lower left? First row upper left?)however I do not have a CAP to test with in my lab. Can someone help...
  9. SHS1977

    Avaya IPO with Norstar Phones - Tips?

    Thank you all for your posts. This is deal that was inked by sales and is already on its way so my job now is to see what I can do to make the best of the situation. I had really hoped to see a more positive response to the blended system but I must confess that I am not surprised...
  10. SHS1977

    Avaya IPO with Norstar Phones - Tips?

    I am fairly new with IPO and will be working with my technicians to deploy a 500v2 Release 8.1 IP Office with VM PRO soon. The customer has 80 Norstar digital telephones (M7324, M7310, T7316, M7208, T7406) that will come over to the new system along with 15 new softphones, 24 new Avaya digital...
  11. SHS1977

    MICS 1.0 R1/T1 software compatibility with StarTalk 2.0

    Question: Can anyone tell me if in their experience is that the MICS 1.0 R1/T1 software will work with the StarTalk 4 release 2.0? Background: We have a government agency (tight budget) in a remote town who has had their StarTalk 1.36 fail and they are seeking a replacement to be up and running...
  12. SHS1977

    Trusted Source on embedded VM not working after 8.0 (43) update

    Customer has an IPO 500 V2 with embedded VM. Everything was working fine since we installed mid-April. We updated to the .43 maintenance release and now it appears that the trusted source field no longer working. Any ideas? Has anyone else encountered this issue?
  13. SHS1977

    SX200 ICP Hospitality - DNIC Ports

    Thank you. We did find that since we don't have an attendant console we had to make a change in the COS for the 4025 sets regarding the outgoing restriction so that is working now. I have 3 other items before this will be benched and ready for the customer: 1) The guest phones seem to be able...
  14. SHS1977

    SX200 ICP Hospitality - DNIC Ports

    Have a new hospitality customer in a remote area that is not cabled to handle IP phones. Only digital phones available are 4025s. We have programmed the ports typically used for the console and sub-console for the 4025 but display comes as no access when trying to make an outbound call. When...
  15. SHS1977

    Application Builder - "That application is currently being updated"

    Customer has a 201i CallPilot on RLS 5. They need to update a specific application (1014). They dial the voice item maintenance number, input 1014 plus the password then receive the announcement "That application is currently being updated". They launched App Builder, go to File-locks and it...
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