Recent content by shidi01

Thanks

Hi Cellspam The Cmapi logger is ver 9.05 integrate with Avaya Pbx with AES ver 4. My only problem is those extensions that is being monitored by the logger. The users can't transfer or make conference calls.

Hi all Nee some tips on what to check as I'm having problem when transfer or make conference calls from an extension which is being monitored by NICE Cmapi logger. If i stops all CLS services, user is able to do transfer or make conference calls.

I've not try that maybe I'll check on it when on site. The error says appear in the IP Capture dos command prompt is "Failed to open a socket.Failed to bind a socket,winerror:10049, IP:192.168.13.46, Failed to open socket 0,can't allocate socket for channel ID 0

Hi RoamingKiwi Its NICE 8.9 CMAPI logger

Hi frx1 Thanks for the reply. I've tried to add the attachment to this site but failed. If possible can you give me your email address so that I can sent you the IPcapture error screenshot. Thanks in advance.

Hi All Need some tips on what to check in CMAPI logger when change IP address? Recently my customer wanted to change the CMAPI logger as their office is changing to new IP addresses. When I was on-site, I've changed all the ip address in CMAPI logger,namely NICE CMAPI Config Utility,Logger,CLS...

Hi All Need help, I've installed Witness Viewer but unable to access to Viewer configuration webpage. It says "Unable to log you in,please contact administrator. objPortal GetMarkup failed in Portal.ASP. Does anyone have any idea how to resolve this?

Hi All I'm new to Witness system, currently I'm trying to install Witness CSCM integrate with QM 7.7.1. I would like to know does this package require Eware/Viewer installation CDs to make the systems work? A box of CDs given by Verint doesn't have Eware/Viewer software nor its installation...

thanks Wibber for the info.....

Hi all I have a new installation on Avaya Witness CSCM 7.7.1. Can I install the CSCM in Red Hat Enterprise Linux version 5 and can it intergrate with Avaya CM5? Based on the Witness documents that I read, it only support RedHat Linux 3. Thanks All shidi01

Hi all Media failure shows error type 5 in event log file of my nicelog system. Any idea what does this means?

Hi foxriver Thanks for your tip, ya you're right it seems the logger software is corrupted, I've already re-installed the logger software and all is normal again.

Hi guys I have some problem with my logger ver9.1.09. There is an error saying fatal "DBM initialization error". I've read from NICE document inform the error could be from the audio database. If I reinstall the logger software without deleting the audio files, will the error disappear? Another...

Hi Shamlcc In the NICE administrator, goto user profile and add the user name with password then goto privilege tab. In the resource list, above "add" button highlight "channel" then click "add" button choose "channel". A window appear for you to choose which channel you want the user to see...