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Recent content by shgl2005

  1. shgl2005

    any workaround to get new IP licence work without an upgrade?

    we have v2 but still running 9.0.1 also, we have CCR and voice pro, they need us to upgrade the whole thing and says some app won't be supported due to discontinued
  2. shgl2005

    any workaround to get new IP licence work without an upgrade?

    @ipohead we already have two modules at the moment :( @Okkie26 that's interesting, we have already tried to reach one of Avaya dealer locally, give him a copy of our configuration and SD card. he says you can't purchase more IP endpoint without an upgrade BTW, our current version is 9.0
  3. shgl2005

    any workaround to get new IP licence work without an upgrade?

    is it just plug and play? the system already has VCM32 V2 with version 9.0, will it conflict with it?
  4. shgl2005

    Trying to install digital expansion failed

    Thank you! I thought B support 9.0 or higher. ordered a refurbished unit as it's hard to find any new one, got it yesterday, and works flawlessly! anyone need a DIG 30 V2B for sale, new condition :)
  5. shgl2005

    Trying to install digital expansion failed

    I believe we are running Essential Edition we have 50+ digital phones and 20 IP Endpoints
  6. shgl2005

    Trying to install digital expansion failed

    Hi, Our IP Office is running version 9.0.100.845 with DIG DCPx30 V2 installed on it and a bunch of cards we are trying now to install another digital expansion but it fails to run, from what I see the new expansion has different version 9.0.12 and up, is that causing the issue? and any...
  7. shgl2005

    1616 & 1608 restarting after system force shutdown

    getting diffrent IPv4 Mcast: 01:00:5e:7f:66:12 01:00:5e:7f:ff:fa 01:00:5e:00:00:fb
  8. shgl2005

    1616 & 1608 restarting after system force shutdown

    I have connected one phone directly to my pc and run Wireshark, lots of details coming through not sure where to look for to get MAC address
  9. shgl2005

    any workaround to get new IP licence work without an upgrade?

    Hi, We have IP office running version 9, when we spoke to the partner to add more IP endpoint licenses they ask to upgrade the whole system to version 11 which will cost us a lot, and some application won't work as well because it discontinued any workaround on this?
  10. shgl2005

    1616 & 1608 restarting after system force shutdown

    how to trace them? they restart immediately after booting
  11. shgl2005

    1616 & 1608 restarting after system force shutdown

    Hi, we have couples of 1616-I & 1608-I which was working fine some tech came in and unplug the power grid then plugged it back in. most of the telephones are working fine but some will boot for few secs then shows the message "Restarting" and looping for indefinite. are these phones dead?
  12. shgl2005

    how to show the Lost Calls when all agents logged off?

    Hello, I'm using IP Office Customer Call Reporter for agent reporting like "Call Summary report" which will show all answer calls, lost calls and so on. but we have a problem here. when our CCR agents decided to go all logged out. customers keep calling and I can see him on the waiting list of...
  13. shgl2005

    "LongestWaiting" mode and call waiting?

    What a tip janni78! never crossed my mind for overflow, Thank you a lot! Works like charm now.. for whom wondering why would anyone need something like that, we are small business ( private health company ) and our call center has about 5~10 CCR agents only, it's very critical for us to never...
  14. shgl2005

    "LongestWaiting" mode and call waiting?

    waw can't imagine that no body think of this kind of scenario. After reading around i've found out that the only solution to this is by using/programming a button call 'Group' for each member/agent and specify action for HuntGroup extension, that way whenever a call get queues it will start...
  15. shgl2005

    "LongestWaiting" mode and call waiting?

    so no LogestWaiting mode Agent currently on call, knowing that someone is waiting for answer? any other mode will still work with appearance buttons like a=,b= other than 'collective call waiting'?
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