Recent content by shbshb

Set RCAP to ND2 for the DCH to fix the error. Thank you...Bryan.

We have a 61c Succession 3.0 T1 that interfaces to a 2921 Cisco Router. This link is used to interface to Cisco Call Manager\Unity Connections 7.1.5 and Cisco Contact Center Express 8.0. We are getting PRI254 DCH: 24 DATA: 0 15 errors, which I believe means the call is being handed off...

We have a Nortel 61c with a T1 Interface to a Cisco 2921 with a T1 Interface and we have no link light on the Cisco 2929 T1 Interface. We have a T1 (Tie) Connected to CSU\DSU connecting from there to the Cisco 2921 T1 Interface with a Crossover Cable (568A on one end and 568b on the other end)...

Other than setting a line to an SCN, is there a way to mute an incoming call on a Nortel M3904 with Succesion 3.0? Yes, wth MSB Key could be used prior....any ideas? Thanks.

On an 11C Succession 3.0 Nortel PBX, is it possible for the system to prompt the dialer with a beep or some sound to indicate that the client code was correct and the call is in the process of going through.

Is there any new feature (BCM50 Emal Notificaion of a New Voicemail) or Key Code that allows this? If so, on what release of the BCM50? Thank you.

Hey guys, we have a 61c in one of our remote-offices and when we try to run a manual backup; the below message appears, and in ld 117I'm showing 100%. Since I am not phsically located in that office (and have read that reboot should solve this), is there a solution without having to reboot...

I'm getting a "password could not be verified as logon user does not have the required priviledge". I set the logon as service and have the ngensys account set as both a local (for each server\computer) and domain logon. I am able to map the network drive using the IP Address or server name...

We have VoIP Dialing to and from our 2 BCM50 Loacations to and from out NOrtel 11cs & 61cs. We are mostely Succession 3.0 with ITG Trunk Cards. I believe a setting was changed on our Nortel 11cs & 61cs that isn't allowing the Caller ID over our VoIP Trunks to the BCM50 Locations. It could be...

Yes sir...Caller ID works fine between the BCM50s and from the PSTN. We are receiving the extension only on Inter-Office Dialing from Nortel 11cs & 61cs to the BCM50s. Thank you...Bryan.

We have a VoIP for 5 Digit Dialing to and from our 2 BCM50 Locations to Nortel 11cs & 61cs. We are mostly Succession 3.0 with ITG Trunk Cards. I believe a setting was changed on the Nortel 11cs & 61cs that isn't allowing the Caller IP over our VoIP trunks. Should I be looking on the ITG Cards...

Has anyone rebulit their SECC 4.2 Server using Windows 2003 Server or Windows 2003 Server R2 with any luck? Thank you.

This is for new computer deployments only in an Exchange 2007 domain environment. To reproduce the issue you will need to install Office 2007 on a computer that never had any office. Then install Call Pilot. Then log in and use Outlook with an Exchange mailbox and you will see what we are...

Easy fix by maintenance, a user had entered the wrong password and locked the SEB. Figured it had to be easy, just did not know how to correct. Thank you for your help!

Got ya, we did reset the SEB yesterday afternoon, apparently to no avail, I was just hoping to take care of it without calling maintenance support. Thank you!