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Recent content by shawnb345

  1. shawnb345

    3300 Upgrade Question Survey

    Ty... due to the economy, it is an option we have asked our provider. We ALWAYS do everything before our stores open.. Since that is Overtime rate, i just wanted to see if other were taking this approach. ty
  2. shawnb345

    3300 Upgrade Question Survey

    Hello, I am taking a survey on the 3300 upgrade: Question is: Do you do your own upgrades OR have your Provider do them for you.
  3. shawnb345

    3300/Nupoint Record a Call

    Hello all, Is there a way to do the following? I want to record the calls of everyone in a dept. then send that call to a generic vm box RATHER than that phones ext. I know we can enable it to go to the phones ext, but would like them all to go to a gereral mailbox. We have 3300's and Nupoint...
  4. shawnb345

    Nupoint Script?

    Good Morning all, Is there a way to run a script in Nupoint (via Putty) that will show me each mail box, how many unread messages they have, and what ever other info is availabe? We need to Police unread messages and take action for our customers. TIA
  5. shawnb345

    Supervised/Blind Transfer

    THis may be a general question buti wanted to ask. I am having an issue with a Supevised transfer. after the transfer, when the end called party pick up, the first 2 or 3 seconds are getting cut off. Is it due to the Supvised transfer? shoul i make it into a Blind? TIA
  6. shawnb345

    Nupoint (mailbox) Call Flow question

    TY for your help.. Yes it is very hard to follow. We do way to many funky things. appreciate All your time.
  7. shawnb345

    Nupoint (mailbox) Call Flow question

    Ok sorry bout that. It is set to the ring group. 51100 (which goes to that 13077 if not picked up.)
  8. shawnb345

    Nupoint (mailbox) Call Flow question

    Where am i looking for that? The Extension: is set to the ACD Q. Is this what you mean.
  9. shawnb345

    Nupoint (mailbox) Call Flow question

    That mailbox (13077). Is what picks up and plays the call flow greeting. I have set up blind trsf as stated above, but as soon as i hit the 4 (to goto the other Q) i end up in 13077 vm.
  10. shawnb345

    Nupoint (mailbox) Call Flow question

    That is how i currently have it all set up.. But still going to that XXXXX mailbox
  11. shawnb345

    Nupoint (mailbox) Call Flow question

    Here is the situation,.. Call comes into location, press 1 (goes to a ring group), if they don't pickit up, that mailbox XXXXX plays call flow greeting.. press 4 for this dept, 6 for this dept. etc. 4 is a blind transfer to a ACD Q in another location. as is 6. I am just note sure WHY, when...
  12. shawnb345

    Nupoint (mailbox) Call Flow question

    Set up as a Blind Transfer. Specified Extension XXXXX Should it be Gather Digits?
  13. shawnb345

    Nupoint (mailbox) Call Flow question

    I tried this and still going right to the mailbox..
  14. shawnb345

    Nupoint (mailbox) Call Flow question

    Hello all, I have created a Call flow in a Mailbox, press 4 for XX, press 6 for XXX, # for VM. I am trying to get these to go to the Extension i enetered in. When i dial it, press the digit, i go right to vm and not that ext? any help appreciated. TIA.
  15. shawnb345

    Nupoint Delayed VM ??

    ty, I'll check it out.
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