Recent content by sgursahaney

I wasn't aware there was a UUI button. Is there any way to change the Caller ID information that is displayed from within the Vector?

Sure. This request relates to another thread I posted several days ago which I didn't get a response. We have an automated outbound dialer that places outbound calls through the Avaya PBX and then transfers the calls where we connected to a person to an ACD queue to be handled by an agent...

Is it possible to set the information displayed using the CALLR-INFO button from within a Vector? I understand that the CALLR-INFO button is supposed to display any digits entered by the caller while they are in a Vector. I am interested in specifying what that data is in the Vector rather...

We have an automated system that places outbound calls through our Avaya PBX and then transfers the call to an ACD queue when the called person answers. The call center wants the telephone number of the person the automated system dialed to appear on the phone display when the call is received...

Can you tell me what your switch version is as well as the version of CC6 you are running? Also, have you applied any patches to your CC6 Server? If you have, can you tell me what patches you have installed? Thanks in advance.

We are experiencing a similar problem, but we are receiving the SF_Login_Resp from the switch. However, the response indicates there is an error with the Login request. Our ML trace results from CCM are shown below. Did you ever find a fix to the problem? Nortel Support is recommending that...

Thank you for your response. We are not using the CCT Ref-Client to login. The solution utilizes Syntellect CTConnect which has its own set of APIs to interface with Meridian Link Services. However, both products interface with Meridian Link Services identically so the results should be the...

Hello. I have a Nortel CS1000E switch with CCM and Envox (now Syntellect) CTConnect installed. I have a softfone application that is using the CTConnect SetAgentStatus function to login the agent to a telephone device. We can login using the phone using the normal procedure (take phone...

Thanks for the advice. Do any of the switches have the ability to be triggered via IP?

Does anybody know what video products are available that will allow me to extend my desktop to an external monitor (say, an HDTV) from any one of 8 workstations? I am intrigued by that setup that they have on that TV show "NCIS" when Gibbs says "Put it on the flat panel, McGee!" and, with a...

We have developed a solution using AudioCodes cards to tap the lines and generate a beep tone. It requires a PC and AudioCodes cards, but it works. Let me know if you are interested.

I have been trying to use the mapping capabilities of Crystal Reports XI to show the number of phone calls received from each US State. The only options offered by Crystal Reports is to show dot densities. Does anybody know how to generate a simple US Map where the legend can indicate the...

We have the same problem with call ids as well. The call id gets reused every 90 minutes. This is causing problems with our CTI reports. I had heard there was a way to increase the range of the call ids. Does anybody know how to change this on the Avaya Definity switch?

Actually, the objFrmSetup is a class that I use to retrieve the last position and size of the form from the INI file. During unload, if the mnuSettings option is selected, the object is used to save the current size and position of the main form. As you surmised, it may be causing the main form...

Here's my code. Note that I added the l_shutdown flag as a workaround to handle this program. I also have a single line in the Form_Paint routine that may be contributing to this problem. I have provided it at the end. Private Sub Form_Load() Dim rc As Long Dim IniFileName As String...