Recent content by SF0751

I am sure that you, as an Avaya Blue Engineer, have access to the necessary tools to find the answer to your question. Susan Come to the Dark Side. We have cookies.

Not true. A call can be queued to up to three skills at the same time. If an agent is available in skill 11, the vector will not reach step 4 (queue to skill 22). Otherwise, it will be queued to both skills. When the call is answered, that skill will show an answered call, and the other...

If you don't have tenant partioning, look on page 6: display system-parameters features Page 6 of 18 FEATURE-RELATED SYSTEM PARAMETERS Public Network Trunks on Conference Call: 5 Auto Start? n Conference Parties...

cha sys fea; page 5 - DISTINCTIVE AUDIBLE ALERTING This setting is global for all stations. Susan Come to the Dark Side. We have cookies.

Just off the top of my head, I would create a new route pattern for "1339339"; 11 digits min/max; FNPA. Susan Come to the Dark Side. We have cookies.

You could change their coverage path. Susan Come to the Dark Side. We have cookies.

Give the user a VuStats button. VUSTATS DISPLAY FORMAT Format Number: 15 Object Type: agent Next Format Number: none Update Interval: 30 On Change? n Data Field Character: $ Number of Intervals: Format Description...

cha hunt XX" for the hunt group/skill that you need to change the queue light for. Adjust the time warning threshold field on page one. Susan Muffins are just ugly cupcakes.

Take a look at thread690-841084. Susan Muffins are just ugly cupcakes.

Either one (aut-msg-wait or message lamp ext) will not light properly if the button is created when the Audix system has a message waiting and has already sent the MWI-ON command to the mailbox. Susan Muffins are just ugly cupcakes.

It's called "outcalling"; and is set up as part of their COS on the Audix mailbox. You can either change their COS or change the COS settings on page 2 of the subscriber mailbox. display subscriber 1234 Page 2 of 2 SUBSCRIBER...

Make sure that there are not any messages waiting when the button is created on the station. Remove the message light, remove all message from the mailbox, re-add the message light, send a new message to the mailbox to test. Susan Muffins are just ugly cupcakes.

It's the one for Facility Test Calls. Dial the MOH port directly, using the FAC and the port. For the carrier, 01=A, 02=B, 03=C, etc. In my case, my MOH speed dial is *05 01 05 14 01 (*05 = FAC, 01 05 14 01 = port 01D1401). Susan Muffins are just ugly cupcakes.

You can call the MOH port directly. Use the command disp sys fea to obtain your current MOH port - Music/Tone on Hold: music Type: port 01E1401 Then find out what your feature access code is for Facility Test Calls - Facility Test Calls Access Code: *05 Dial the MOH port directly, using the...

You can use an FAC and dial the MOH port, this will play the MOH through the phone speaker. I use this to test my MOH. However, I still think that for an office-wide solution, the best answer is to pony up the money and get an over-head speaker system. Susan Muffins are just ugly cupcakes.