Recent content by sevelyn

Implememting a design at a legal firm. Lawyers would like their administration associates to have 2 bridged appearances of 3 different laywers on their phone. The administration staff will have 4620 and 4625 sets. Is there a way to have the bridged appearances have a different ring. This...

Make sure that the agent headset button is on. If the agent does not leave his or her headset the system will see them as logged out. Auto answer is ACD

Avaya IP Agent connected to Nortel via Line Side T1. Calls come into agent, agent manuals in to answer call and hits line appearance on Nortel phone, transfers call to user on Nortel side, initial call is transferred but appearance of calls stays on Agent's IP Phone, they cannot disconnect...

IF you wish to use vectoring to disconnect caller: go to step ____if ani in table 1 step _____ can be a disconnect message, either announcement or busy.

You can use digit manipulation on the Trunk Form. Incoming number can be deleted and a new number inserted so that the call can be sent to you or someone within your organization. If you use vectoring you could redirect the call offsite for monitoring.

Call report showing as -1 on VDN CMS report. Incoming calls to the VDN reported as -1 on one day. NO BSR being utilized. Can someone advise why this would show as a -1. Checked through manuals nothing indicated for -1. Thanks

VDN report is showing -1 under the calls wait column. Could this be caused by BSR polling different locations, and dropping the call at the VDN level. Concurrent to this is an ASA of 22 seconds. Thanks for any information.

ACW is not getting pegged against the skill handled by an agent. This is a :00 sec Available itme then the agent goest into ACW for her to skill rather than the skill just handled. It is not consistant.