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Recent content by SecurityExec
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Avaya IP Office Whisper Coach Issue
Update: After changing the feature from Whisper Page to Coaching Intrusion, everything seemed fine. About 2-3 weeks later the customer advised all parties are audible to all parties. I did an experiment switching between features using the same 2 extensions and the same party being called...- SecurityExec
- Post #5
- Forum: Avaya: IP Office
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Avaya IP Office Whisper Coach Issue
Thank you for the quick replies and sorry for combining the two feature names together. Problem resolved. Changed feature from Whisper Page to Coaching Intrusion. Whisper Page all parties hear conversation. Coaching Intrusion the client does not, only the agent can hear the manager speak.- SecurityExec
- Post #4
- Forum: Avaya: IP Office
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Avaya IP Office Whisper Coach Issue
Hello All, I am new to programming so be nice... Using IP500V2 latest release, when setting up "Whisper Coaching" the customer can hear the manager speaking to the agent. There are no headsets or other 3rd party equipment being used, only Avaya equipment 1408 and/or 1416 telephones straight...- SecurityExec
- Thread
- Replies: 8
- Forum: Avaya: IP Office
