Recent content by sduncanson

As long as you've got audio on the logger hard drive. The basic settings in Evaluator will show QA calls for the last 60 days if I remember correctly (unless someone changed the lock manager settings) but just changing the query to all calls (QA and Total) will show all audio on the logger...

Was the Storage Center put on to an existing CLS? If it was try relearning the CLS columns in NICE Administrator as without this the system will not know about the Storage Center columns and won't be able to retrieve the calls. An easy way to check this is open NICE Query, add a column and...

It generally means that you're using a version of the applications that doesn't support the compression in use on the loggers. If you install the latest service pack for the version of applications you are using it should clear the error.

If you are running Perform 2 make sure the accuracy for the word spotting is turned right down (NICE told us to set it to 0% for one site) as too high a value can cause the threads to lock and stop calls processing. In this is the case rebooting the Audio Analytics server or restarting the...

There's now over a hundered different documents dealing with installing Perform so it's a little difficult to provide any without knowing what you are looking to do. Also, it's not a simple installation and should really be undertaken by someone who has been trained and you'll also need the...

The RAS service works in two ways, these are: - Sends an SNMP request to each of the IP addresses in the ranges you specified during the driver configuration requesting its details. This is the cause of the error messages you see and all it means is that the CLS is not receiving an SNMP...

As far as I can remember 8.7 doesn't support dual screens and there's no mention of it in any of the release notes. When we've had customers in a similar situation the advice from NICE has always been to upgrade them to the latest version.....

Create a new query, define a time range and select the 'All Agents on CLS' agent in the Agents tab and in expressions select Status, 'does not contain', OK and run.

The Storage Center needs a CLS record in order to archive the calls, so if you can only find audio from those channels using the channel query Storage Center won't know about them. To check this log in as the nice user and create a new query and select the 'All Agents on CLS ...' option in the...

What backup media are you using? If it's DDS then it's possible that you are using the wrong type of tape.

Call size depends on the compression you are running so if you're recording at 8kb/s that's what the files going to the Storage Center will be compressed at. As a rough guide 1Gb = 256 hours of recording at 8k compression

As far as I know NICE have never certified 8.8 or 8.9 products on virtual server and when we requested it on behalf of a customer we were quoted $10k per piece of software to carry it out. When we received that quote we tried the CLS and SC software on virtual server in our lab (can't...

Do you have the Avaya RAS service running on the CLS - this is usually used to get the IP addresses from the Avaya phones, either by spanning the Gatekeeper and intercepting the messages or by sending SMTP enquiries to the phones. If this isn't set up then you won't get the IP addresses when...

There's no way to convert it directly - the easiest way would be to save the calls as WAV from Query and then use a third party application to convert them to MP3. If you need to distribute the calls it may be easier to save them as .NMF (NICE compressed format) and use the NICE player...

The most likely problem is the IRQ used by the NICE cards is not available. Check the BIOS settings on the motherboard, the main ones to look for are: IDE : disabled ACPI : disabled SCSI Controller : IRQ11 (not sure how critical this is) All IRQs assigned to PCI/ISA/Pnp apart from IRQ10 which...