Recent content by Scummings

Thanks. That looks like it will work. I'm in your debt

OK, got that bit, but I'm not sure how to use the wildclid variable

What's the syntax for assigning WILDCLID?

Unfortunately no. I work for a telco, so I'm the guy trying to work out how to send 50% of the calls to the other site!

Hi Basically we have two call centres in different parts of the country. The two are on totally seperate systems and there's no possibility of getting the two systems to talk to each other in the short term. All the calls hit Sympsosium and I dish out the calls between the two. The regional...

Does anyone know of a way to treat every alternate call that hits a script differently? I'm trying to split calls that hit a script in two different ways. I want half the calls to queue to a skillset and the other half to be routed to a 3rd party. At present I'm doing it by call origin (CLID...

Call Event Name is "Local Call Abandoned". The problem with using this method is that from the Local Call Abandoned line you can take the Call ID. You then need to query this Call ID to find Call Event Name = "Local Call Arrived". The Event Data on this line gives you the CLI. However, because...

Hi johnjose doesn't mean you should export the standard reports to excel. He means you should access the tables directly. The tables contain a lot more fields than the standard reports do

Remember that the Call ID's are not unique though, which is a big failing in the call by call tables

Hi The interval reports are per 15 minute so you'd need to do some summing up. If you need per agent stats you need to look at the dbo_iAgentPerformanceStat table.

Something to do with printer settings if I remember correctly. Try connecting to a different printer. You're better off trying to do the reporting using an ODBC linked tool. The reporting through SMI is quite limited

On a related note, is there a guide anywhere explaining what all the call event names actually mean?

Best thing is to set up a CLID variable as a set called eg Prank_Callers. Put all the prank caller CLID's in it and the top of the master script put in a line like IF CLID = Prank_Callers THEN DISCONNECT END IF

I think I posted this before but not sure. Our Nortel suppliers have told me that it's not possible to make the call id in the call by call tables unique for each call on an individual table. Has anyone else managed to do this?

Thanks Mikey, what sort of variable is dn_holder_cv. Is it a DN?