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Recent content by ScotttB

  1. ScotttB

    Can't Open the IP Office Solution with IP Office Manager with Server Edition Manager

    Manager was upgraded All other settings in the preferences tab look right.
  2. ScotttB

    Can't Open the IP Office Solution with IP Office Manager with Server Edition Manager

    I Can't Open the IP Office Solution with IP Office Manager with Server Edition Manager because on the Select IP Office page, the edition listed for Primary Server says "IP Office" and not "Server (Primary)"or "Server(Primary)Select". So therefore it does not think it is a Server. Under "type" it...
  3. ScotttB

    UC Module missing Gateway

    I have a UC Module on Release 11.1.2.2 that is missing the gateway. It has been added back several times and within a few weeks it is missing again. Has anyone seen this? I don't see anything mentioned on the Avaya Site. Thanks
  4. ScotttB

    Missing some Inbound calls

    This is not specifically IP Office, but I have noticed that some customers are not receiving all their calls. Here is an example, I can call a DID that is routed via a PRI on a 500v2 control unit, and some of the calls complete and some don't. From my Verizon Cell phone it works, but from a few...
  5. ScotttB

    Server Edition 11.1.2.3 Hard Drive Full

    I've seen several systems recently that the hard drive was nearly full because of the all files in the /var/log/audit folder and I have had to manually delete them. Has anyone seen this and is there a setting that I need change so they are deleted (rotated)out? I've read some blogs about Linux...
  6. ScotttB

    J-179 Remote Phone getting SIP 481 Call/ Transaction Does Not Exist

    I have not.
  7. ScotttB

    J-179 Remote Phone getting SIP 481 Call/ Transaction Does Not Exist

    Hi, this is a remote J-179 that is getting a SIP 481 Call/ Transaction Does Not Exist after about 10 minutes of booting up. It's connected to a IP Office Server Edition 11.1.2.3 going through an SBC on 10.1 The Avaya workplace mobile client on a remote PC works fine. The J-179 has to be rebooted...
  8. ScotttB

    IP Office 11 Garbled AA on Embedded Voicemail

    We did recreate the SD Card, still had the issue then we replaced the SD Card and still have the issue.
  9. ScotttB

    IP Office 11 Garbled AA on Embedded Voicemail

    We have a customer that has embedded voicemail and when you call the site and hit the AA the message is very garbled, robotic and or playing fast and skipping around, or any combination of that. You really can't understand it at all. A soft reboot will clear it. The site has been upgraded to 11...
  10. ScotttB

    IP Office VM Pro 8.0 (6001) intermittent no beep after messages.

    About 50% of the time the system does not play the beep after the greeting. VMPro is running on Windows 2008 Server. I upgraded to the latest release of 8.0 as well as the control unit. My next step is to un-install the VMPro software and reinstall. I also ran chkdsk /f /r. Any help would be...
  11. ScotttB

    Call Pilot 202i !00% CPU usage

    I'm working on a Call Pilot 202i, The CPU is running at 100% much of the time because of a service called nbrsrc.exe. This is causing all kinds of problems. I'm having trouble finding what this even does. Google shows nothing. No reference in the Install book. Does anyone know what it is or what...
  12. ScotttB

    How do I convert a 9620 SIP back to H.323

    I have a 9620c that was converted to SIP (not by me,) and the customer would like to use it as a regular extension now. How do I convert it back to H.323? There is no Call Server item in the address menu, and displays No Call Server during boot. Every time the phone boots up, it is in SIP...
  13. ScotttB

    No Audio on "some" Twinned calls

    So, what I have found is the extensions that had no audio had recording turned on. So as a quick fix, I turned that off. But the customer would still like to record all calls.
  14. ScotttB

    No Audio on "some" Twinned calls

    I'm working on an IP Office 9.0.5 system that has 9508 digital phones and sip "Integra" trunks. Some extensions Twin work great every time. And Some extensions Twin that don't work at all. You can't hear the caller and they can't hear you. I've done a stare and compare to the extensions and they...
  15. ScotttB

    Voicemail messages garbled

    I have noticed that the pings times are not so good at times. It runs clean for a while then has response time outs and long ping times,like 300 to 400 ms range. I would think that might cause garbled messages, Also they are on 2 different subnets. I'm not sure if that is part of the issue or...
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