Recent content by schasak

Does anyone know if there is anyway to pass the Symposium skillset information to Genesys? Genesys can monitor the ACD-DN which will give agent states. Genesys can also monitor CDN whcih will not give agent states. What we have is Genesys is presently routing the call by looking at the...

Having some issues with Nortel/Genesys integration. Genesys is monitoring the Key 0 ACD position. We want to have our agents be multi-skilled, is there some way for Genesys to get acurate agent stats for multiple skills monitoring only the one ACD position ID. Thanks for you assistance on this.

OK, split tunneling will not allow me to do this. As an alternative could I do the following: Use Nortel VPN client to tunnel to one network and then have the Cisco VPN client running on a Citrix application and VPN into the other network? Not sure if this is a viable option or solution.

I have a DSL connection at my house. I am wanting have two simultaneous VPN connections (Nortel VPN and Cisco VPN) running simultaneous from the same machine. If I have the Nortel client running and then launch the Cisco client the Cisco client will connect but it will drop the Nortel client...

Didn't seem to have any luck with the NI2 integration, even Nortel Support could not seem to get it to work. We went with a DMS100 integration and it seems to be working fine. Thanks for your assistance anyway.

I have an Option 11C connected to an Option 81C with a PRI and can dial out fine from a phone off the 11C over the tie line to the PSTN. I have some type of Solantro router that my IT department is trying to hook and use for VoIP. I have a PRI from the 11C to the router NI2 with a DID & Tie...

I do not want to utilize a Sucession server. I have 25.40 software on my Option 81C.

Is there any way to convert a ITG trunk side to an ITG line side?

I have been told that I need to copy my existing profile and then move to the new AD Domain, not really sure how to do this?

I am converting from an NT Domain to Active Directory. On my work station what should I do in regards to my profile to utilize AD?

We are looking at upgrading from SCCS 4.0 to 5.0. Does anyone have any Pros or Cons on the upgrade or on the the SCCS release?

I have an Option 81C 25.40 with Symposium Link. We have phantom TN's established which forward the calls to our 3rd party IVR, this is an ACD queue consisting of Line Side T1 ports. These ports are controlled by Symposium Link (AST). The IVR answers and queues the call, the call is then...

If I implement the i2050 for a home office solution do I need the 9115 unit?

Whenever I am attached to my corporate LAN and then access another clients network via VPN client Check Point whenever I disconnect from the VPN I cannot access my corporate Outlook. Even if I reboot my machine I cannot access my corporate Outlook. I have to dial in and then authenticate to my...

The Line Side T1 is connected to a CTI/IVR application. One of the options on the IVR is to route the call externally, meaning the Line Side T1 ports would transfer the call over the copper tie trunks between the Option 11 and Option 81, the call would then utilize a PSTN trunk on the 81. The...