I have service contracts where cases are created for accounts, and then deducted from a contract. The Contract work great, when I deduct an hour of time, 60 minutes are deducted from a contract.
I entered in a resolved case under the wrong contract which had 2400 minutes of service available...
As a hardware vendor, I have scrutinized many different manufacturers and there different models. As a company, I perfer CTX. I carry some of their products, one is the 17" LCD model S700B, 400:1 Contrast ratio and .264 resolution. They also offer a 3 Year Warranty on all their products...
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