Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Recent content by SashaChris

  1. SashaChris

    Position ID and Extension

    We had to change cca 200 Agents POSIDs to 5 digits format without any affect. It wasn’ t so big job using OTM. Anyway we are happy with this solution – has many advantages. SCh
  2. SashaChris

    real time display - agents logged in

    We have used dial up connection via 64k fix line for several years. RAS connection works properly including RTD – just alarm monitor is necessary to switch off. During years we was happy with various combinations : SCCS rel.1.5 to 4.0 and remote clients machines OS WinNT , W2k. So we tested...
  3. SashaChris

    RAN/IVR Scripting Issue

    If it is very busy line you have to use GIVE CONTROLLED BROADCAST ANNOUNCEMENT scripting command. SCh
  4. SashaChris

    Agents available

    Why not to use skillset intrinsic : IF IDLE AGENT COUNT x >0 THEN QUEUE TO SKILLSET x ELSE QUEUE . . . . . END IF x . . skillset name SCh
  5. SashaChris

    if on ACD call, don't allow DN to ring

    It may be also switch software issue. As I remember on older releases then rel. 25 it did not work - we received just busy signal - no forward to MMail was available on ACD busy. Unfortunately I can´t test it, we have not M1 rel. 23 or 24 anymore. SCh
  6. SashaChris

    Historical Reports Interval time

    I am afraid not. The interval lenght is not configurable. Is fixed at 15 minutes. SCh
  7. SashaChris

    if on ACD call, don't allow DN to ring

    We use it in our call centre - works fine. Check prompts in TN setup, should be : CLS FBA HTA HUNT xxxx , where xxxx is MMail access number SCh
  8. SashaChris

    Reporting Flexability

    Wayne67, Try this procedure: 1. Install ODBC and Sybase open Client ( are installed automatically during SCCS Client installation) 2. Configure a Sybase server entry - run dsedit … ServerObject . . Add ..Server Name … - Server adress . . TCP = CLAN,5000 i.e. 172.35.159.30,5000 - ping server ...
  9. SashaChris

    No. of Voice segments

    As I know there is no problem to delete voice files that where created by mistake. One time we had 4 voice files created this way (3 were empty). In fact we still use just 1 voice file with 68 Voice prompts recorded in it. There is no reason to create next voice file, every prompts work...
  10. SashaChris

    Hello, I'm trying to build up a

    Your Skillset Active Time is OK ! It means that at least 1 Agent is logged in the skillset (skillset is in service). It seems like 1 agent is missing in your AgentPerformanceStats - but if you are sure ... I have no idea for this moment :o(
  11. SashaChris

    Hello, I'm trying to build up a

    By me experience the total login time measured by the iAgentPerformanceStat/AgentLoginTime and iSkillsetStat/TotalStaffedTime should be identical. If there are differences, usually we have forgotten to add some agent (s) in the report. Are you sure that you add all Agents who have skillset...
  12. SashaChris

    Can't get position in Q to work

    Did you try to insert ELSE in your script: SECTION pos_in_Q_section IF POSITION IN QUEUE ahre >3 THEN EXECUTE more_than_3_in_Q_section ELSE IF POSITION IN QUEUE ahre =3 THEN EXECUTE third_in_Q_section ELSE IF POSITION IN QUEUE ahre =2 THEN EXECUTE second_in_Q_section...
  13. SashaChris

    Agent Trace?

    charlise, Look at the 3rd page, there is Reporting Flexibility question and supernns explanation how to do that, or you can use SCCS documentation/Historical Reporting/Advanced Reporting/Creating a new report in another application. Good luck, Sch
  14. SashaChris

    Agent Trace?

    charlise, To select just 1 or 2 Agents Performance from call by calls stats you can use i.e. Query from Excel. There you can choose just login numbers you need and login is associated to User Name ( direct User Name selection is not possible). But I am afraid there are not data what you...
  15. SashaChris

    Transfering a call reporting

    I mean those data are just in call by call stats. You can use Excel database query. Choose requested day (only one day is possible), then TimeStamp,Call ID, Call Event, Call Event Name, Destination, TelsetLoginID. In next step filter only Call Event equals 89 (DN call initiated). In next step...
See more

Part and Inventory Search

Back
Top