Recent content by sanmolife

Thanks, is there a way to get the real time ACD data, like agent log on/off, make busy, on call, ext. I need this data also. If you know where the column definitions are for this data also, it would be very helpful.

Is there and information in manual for real time ACD data? I need CDR (SMDR) and real time data from ACD.

Thats what I am looking for, what the codes stand for, like agent log in/out, on call, make busy etc. if you know where in the manual (what section) has this record layout and code decription, this would be very helpful. We are trying to bring this data into a workforce management system.

Actually, that is what we have and I'm looking to capture what is going to the BCMS Vu into another database on another PC. So I need to know what the record layout is going out the serial connection to the BCMS system.

Does any one know the record layout for the CDR string coming out to the RSR232 connection. I am looking for the string layout and what the codes mean for ACD history and Real Time data. Thanks

Thats great that the logger works, I think I will get it. Do you have the definitions for the codes coming accross from the definity? I looking to capture ACD historical and real time data.

Have you had any luck capturing real-time or historical data from your serial connection? Is there any documentation on the character string and data disctionary?