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Recent content by Sanjeev1971

  1. Sanjeev1971

    Upgrading from Micros RES3700 5.1 MR2 to Simphony 2.x

    Hi All, We are planning to upgrade from Micros RES3700 5.1 MR2 to Simphony 2.x and putting together the business case, since we need to replace some of the WS4x. To support the business case, does anyone have any differentiating points between the 2 in terms of functionality etc. Appreciate...
  2. Sanjeev1971

    Micros RES3700 5.1MR2 issue

    Hi, We are facing a major issue after enabling Arabic receipt printing. The issue we are facing is as below: 1.Begin table / transaction 2.Punch menu items 3.Don’t select any item and simply press void button once 4.Then press the print button 5.System will print the check but no orders will...
  3. Sanjeev1971

    Credit card swiping

    Hi, They are using a separate CC device for CC processing and only enter the CC into Micros for balancing.
  4. Sanjeev1971

    Credit card swiping

    Hi, We are running Micros RES 3700 5.1 MR2. During closing of transactions, we have staff who manually enter the customer credit card number instead of swiping it. We have masked the card number and use the check number and last 4 digits of the credit card to reconcile data with our banks. Is...
  5. Sanjeev1971

    Micros RES 3700 (V5.1 MR2) - EOD tracking / Alerts

    Hi, Unfortunately, we are in Dubai and our local vendor says that Micros Alert Manager is not released for this region and also claims that this is now a discontinued product. Is there any other way of tracking this? Thanks, Sanjeev
  6. Sanjeev1971

    Micros RES 3700 (V5.1 MR2) - EOD tracking / Alerts

    Hi, We are running over 35 restaurants on Micros RES 5.1 MR2 across multiple regions. Data is being posted to our financial and BI platforms. The interfaces are linked to the EOD on auto sequences. However, if the EOD does not happen, sales is not posted. Is there anyway to track / monitor...
  7. Sanjeev1971

    Menu price import into EM

    Hi, We are doing a complete menu price change and there are more than 500 menu item prices to change. Is there any tool or script to update the prices or import from CSV / Excel into EM ? The EM we have has 2 price tiers and we are creating a new price tier with a lower pricing. The menu items...
  8. Sanjeev1971

    Micros ISLs

    Hi, We work off RES5.1 MR 2 and have integrated with our CRM platform using ISL, where the customer points get printed on the receipt. Additionally, we also enabled Arabic printing that also uses an ISL. Due to this, we are facing an issue where we are getting 2 receipts printed (one in...
  9. Sanjeev1971

    Employee Meal

    Hi CathalMF, Thanks for the inputs. We will try the same and check it out and let you know how it turns out. What we will do is create a tender type called "Employee Meals" and flag it as Employee meal, check the "Assume paid in full" and "Reference required" options and disable the ""Post to...
  10. Sanjeev1971

    Employee Meal

    Hi, We are looking at creating Employee Meals on Micros RES3700 5.1MR2, however, we do not want to use a separate revenue centers for this. Also 100% discount and "0" priced items are not viable options. Basically, we are looking at options on tracking Employee meals, where the order will be...
  11. Sanjeev1971

    China Union Pay credit card

    Hi, We are currently facing an issue on Micros RES 3700 (RES 5.1 MR2 and RES 4.3 HF1) with accepting China Union Pay credit card due to its format 16-19 numbers and the delimiter being "$", where the MSR on the WS is not reading the card number. Is there anyway to modify or fix this? Thanks...
  12. Sanjeev1971

    Micros RES 3700 5.1 MR2

    Hi Moregelen, The IIS shows its using 2.0 .NET and also installed is 4.0 .NET. Should we change the it 4.0 ? Hi pmegan, Currently the machine is connected to the domain and the user is a local admin. You had mentioned all kinds of adjustments to the IIS and Windows permissions need to be...
  13. Sanjeev1971

    Micros RES 3700 5.1 MR2

    Hi, We recently upgraded from 4.3HF1 to 5.1 MR2 primarily due to legal requirements for bilingual printing on the checks, move to Win7, and be PCI compliant. Ever since the upgrade, we have been having issues as below: 1. Autosequence & Reports - extremely slow to the point it takes upto...
  14. Sanjeev1971

    Micros RES on Virtual enironment

    Hi, Thanks for the input. Time unfortunately is not on our side and by end of this mth our h/w vendor will stop Win 2003 support which leaves us in a mess. Can you give me more details on the USB capturing so we can set up a test environment and the decide . Thanks, Sanjeev
  15. Sanjeev1971

    Micros RES on Virtual enironment

    Hi, We have come to end of life of our Micros servers (RES 4.3 HF1) running on Windows 2003 and now need to upgrade to Windows 2008 and upgrade to RES 5.0. We have 4 EM servers running a mix of coffee shops, casual dining and fine dining and instead of physical servers, we want to go in for a...
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