Okay! When I went to examine the switchboard for any stuck buttons and couldn't find any, I decided to disconnect the side piece that displays which extentions are in use, figuring that it could function without that if necessary, but at least the switchboard phone would be able to be answered...
Just removed that phone from service - put in another, which worked fine, but it never cleared the problem off the switchboard....which is the BIGGER problem...
And when I plugged that handset in at another desk, the join reactivated itself on that phone as well.
Again, never at any point...
That doesn't seem to be it. And we can "pick up" the call on both the user console and switchboard (by pressing the button - therefore not stuck) - they can talk to each other, but when both hang up the call is still "joined"...
Somehow switchboard got "joined" to individual user, rendering the switchboard almost useless. Any attempts to use switchboard are cut off by it bouncing over to the joined line and attempting to call joined handset.
Only functional now by enabling "night line", bypassing switchboard...
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