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Recent content by samalionis
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Linking cases to knowledge base articles
Hi All, Would like to know if there is a way to link a case and an open knowledge base article so that when someone askes a question it can be posed to the knowledge base and when answered it flags up the response to the case so the person can be informed and the case resolved. Thanks Boris- samalionis
- Thread
- Replies: 1
- Forum: Microsoft: CRM
