Recent content by sakom26

Sorry for the time in getting back to you. Sadly the DDI is completely random to the extensions. There are 60+ DDIs coming in over ISDN30 and SIP The client only wants to warn on DDI calls as the calls to the main number go to Auto Attendant. Many thanks in advance, SAKOM26

Hi, I have an issue to resolve for a client and can't think of how to do it. They have calls coming into DDI's that go direct to users extensions and need to warn the caller before the user picks up the call that calls may be recorded for training and monitoring purposes. The client has an...

Hi I have just aquired a used IP Office SOE 4T 4A 8DS which has firmware 3.2(65) on it and I want to upgrade it to 4.2 but don't have the 3.2(999) firmware can anyone tell me where to get it as the only file in C:\Program Files (x86)\Avaya\IP Office\Manager\V3_2_999 is the nadcpv2.bin therefore...

Hi, we have the cable from the modem plugged into the ISDN2 line box

I am trying to set up a Dialogic Diva USB ISDN modem on a windows XP pro PC here in the UK so that I can remotely manage client's Avaya IP Office. The software and drivers install OK but when I do a line test I get: Layer 1 error: check cable/NT The cable is OK and our IP Office works OK on our...