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Recent content by RVelle

  1. RVelle

    Vector Variables - Call Counter

    Tolson - Thanks I was using Simreal's examples more to get a better understanding of how a variable could work this particular Clients needs, I really had no experience in the past using them, so needed some examples to visually figure it out. Below is what I set it up for, a need where BSR...
  2. RVelle

    Vector Variables - Call Counter

    Simreal - That worked perfectly, I really do appreciate the detail, never realized how much I was missing not getting into variables sooner.........
  3. RVelle

    Vector Variables - Call Counter

    Testing this out later today, thanks much for the info Simreal -- Messy is still better than not having an option for the functionality at times. Really apprecaite the time you took to write that up/detail it out for me. Thanks, RVelle
  4. RVelle

    Vector Variables - Call Counter

    Just starting to delve into writing/understanding vector variables, have been writing regular vectors for quite awhile... I need a Counter variable that will count all incoming callers into a particular vector each day, and in turn I will use that counter to shift some calls out of that primary...
  5. RVelle

    New Call Center... No Experience

    The Skill number is: "5" for your Patient Accounts, so try "List BCMS Skill 5" for metrics...though first you will need to change page 2 of the Skill/Hunt for Measured to Internal for the system to start saving the metrics/details so you can get some reporting For the two test agents you have...
  6. RVelle

    CM5.x shows current translations,but running on different translations

    98C - Thanks a million........ You were spot on. The 8500 lost connectivity to the G450s over that weekend and went into survivable mode. RVelle
  7. RVelle

    CM5.x shows current translations,but running on different translations

    Clarification: Original " There were two station changes made last week, name wise that appear normal when dialed in looking at the stations, but when you dial them they show as "Open" on the dialed phone.... which initially lead me to the translations scenario. Clarified: There were two...
  8. RVelle

    CM5.x shows current translations,but running on different translations

    Any possible scenarios or experiences would be great, trying to reach Avaya now as well: Scenario: Users are taking 800 calls as normal, but there is no CMS data pushing through, and BCMS data shows all zeros as well. Logged into the PBX and can see all Trunks look to be down, both G450s are...
  9. RVelle

    Avaya S8510 to CMS over NATd address

    Looks to be resolved, The issue was the second nic, which is IP address x.x.x.59, and married to NAT x.x.x.232, was sending the packets out the seceond NIC rather than the first nic, x.x.x.58 (NAT: x.x.x.226). Once the CMS/MIS link was programmed to accept the traffic out the second nic, the...
  10. RVelle

    Avaya S8510 to CMS over NATd address

    Thanks for that, but 23, 5001-5008 are opened up (bi directional) within both Networks..... Multiple BP calls going on trying to get this to work, Sniffers tracing the connection, but still no link up on the CMS.... Ill take any other ideas as well?? Thanks again! RVelle
  11. RVelle

    Avaya S8510 to CMS over NATd address

    Howdy, Have a big issue here going on, less than a week from going live with a Client of our getting an install of an S8510 with G450s that needs to connect to a CMS v880 in a seperate location, keep in mind that the client is on their network and we are on ours, which means that we are...
  12. RVelle

    CM 5.1 & NICE 8.9

    bump
  13. RVelle

    NICE 8.9 with Avaya CM 5.1

    Wondering if anyone out there has had a successful setup using Avaya CM 5.1, with NICE v8.9, but passing event data via a CDR port on Avaya? I have a Client that hangs off our Avaya PBX (currently an older CM 2.2, but moving to CM 5.1) and they will be setup as an LSP off our main core when all...
  14. RVelle

    CM 5.1 & NICE 8.9

    Wondering if anyone out there has had a successful setup using CM 5.1, with NICE v8.9, but passing event data via CDR? I have a Client that hangs off our PBX (currently an older CM2.2, but moving to CM5.1) and they will be setup as an LSP off our main core when all is said and done, but the...
  15. RVelle

    CMS Supervisor Backwards Compability

    4merAvaya - Ill have to test that out, I remember that Sup v11 & v12 were not able to be on the same machine, but if thats resolved so v11 & v14 can be that rocks.... Thanks
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