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Recent content by russoken
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Drilling Down On Abandoned Calls
I'm sorry, does the "service level" get entered as a percentage?- russoken
- Post #4
- Forum: Avaya: CM/Aura (Definity)
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Drilling Down On Abandoned Calls
Using Avaya IP Agent, Cisco IP Phones, CMS Supervisor 15. We have abandoned calls that aren't really abandoned calls. A call will come in to our system, ring for a fraction of a second and dissapear but it will register as abandoned without our operators having the chance to answer. Is there a...- russoken
- Thread
- Replies: 4
- Forum: Avaya: CM/Aura (Definity)
