Recent content by rsjonesy

No need for buttons as we have a TV dispaying agent and group call stats

Sorry Gunnaro and Okkie- one of those parts of that last post was for IPGURU....

Gunnaro/Okkie...During working hours, the ENTRANE message plays regardless of agent status. If and only IF all agents are NOT LOGGED IN does it go to a voicemail, otherwise, it goes to the group like normal. It is my responsibility to make sure that call is dealt with through the entire call...

Any Help would be appreciated: I've attached a call flow to better understand. I'm trying to get the vmpro to determine if agents are logged in before the TRANSFER option hits, after the ENTRANCE MESSAGE PLAYS. The Entrance Message can't be interrupted. If Agents are logged in, the call is...

it is only being used for Queued and still queued, will that change your opinion any. The reason I'm asking is because it's a pain in the @88 to get access to the server to upgrade the VM PRO.

Will a VMPRO 3.2 work with a 500 V2 r7. We are replacing several SOE's with V2 Chassis'.

IP Office version 9.0.0.829. Inbound POTS line because of porting issues. Outbound is SIP from Simple Signal (non-Devconnect), however, I've had several systems with there sip work just fine. Customer is requesting that there main number show on outbound CID via SIP trunks. I've used the PAI...

IPO w/9.0 inbound traffic uses pots lines because of portability issues. customer wants to use SIP for outbound only and they want to display the main number of the business. SIP provider is not a DEVCONNECT Partner, however, I have had multiple sites with this provider on these IPO's and...

XP

has anyone ever had the maintenance tool work on Windows 7 64 bit OS? Panasonic tech support said 32 bit OS only? also will the TVA software work on 64 bit also?

How do you change the digits from the default 3 to 4 digits on a TDA 100?

In a call center enviroment, if an agent doesn't answer an ACD call, the system will automatically log them out. Make sure that your agents are making themselves unavailable or logging out when they step away from there phone.

That Helped! Could you elaborate?

Does anyone have a copy of the 11.0 rad software?

i've figured it out, thanks for all your help....I had to assign the lines to all the extensions and turn caller id name on then remove the line programming.....