Recent content by rowmart

No Symposium (other then the sympo link between the PBX and the Genesys environnement).

Hello everyone, I now know that the force call has to be setup in ld23 but what about if I'm using Genesys. I know that Genesys is not realy using the ACD queue so how do I setup force call in that case? Thanks.

Hello everyone! I'm looking to know what parameter has to be set (and where) to force an ACD call to be automaticaly answered by a representative (Forced Call). Thanks in advance!! MR

Hi, I have a remote site on a PBX where we are collecting CDRs everyday in order to produce reports. My question is, how reliable are the AVG post call processing and TOTAL post call processing. I'm asking because I overheard from somebody that the figures are not accurate... thanks.

apparently when both queues are closed, it overflows to a 3 queue?? I will have to get the ACD queues config and have a look at it. Also, are those (LD XX) books available anywhere on the web??

Hi everyone, I'm back from an Aspect to a nortel environment and have the folowing question. I have two ACD queues configured to overflow from one another. I am investigating a case where I show over 500 calls in the acd report under the manual overflow column for both queues for a same half...

I worked at a company where I used Contact server to give the customers there balance at a specific date, as well as the amount of there last payment received! Just as you would with an IVR but I used annoucements instead.

Does anyone use the EWFM's extension software "Aspect Performance Optimization" ? If so what are your thoughts in that regard. thanks

Hi everyone, we are wondering where the announcements are located on a release 6. Are they of any format that we can edit? and can we just drop a new announcement in the database. thanks for the help.

Hi, actualy, we found out that there is no way aruond this. My concern was that we were running out of exchange codes in my exchange code map 1 table. Aspect had to input the extras in the share memories. Until we upgrade, we will have to keep adding them in there! thanks.

Hi everyone, I'm running version 6.2 I am trying to use a CCT that will basicaly dial from VAR A (14506665555). My question is, Why do I keep seeing Aspect drop the 1 even before executing the steps in my CCT ? Is there some kind of low level parameter that tell Aspect to drop the 1 ? We use to...

When you say client, you dont mean the actual employees connecting to the CMI server to receive the screen pop? you mean clients like the WFI ? If so, I only have the WFI connecting through it.

I have a question for the ones using Contact Server. I currently have my Eflow server and CMI server both running on the same dual pentium III 700mhz. I have no performance issues. But I am wondering if I would get even better performance by isolating my CMI server on its own server. I am also...

Hi everyone, need help on using .DLL from the CS Architect Here are my questions. 1- How do I reference to my .DLL from the Architect. There is no where you can specify the path where the .DLL is. 2- I created a small addtion.dll that adds 6+7, I need to know how to setup my parameters from...

We have heard from Aspect. Apparently they were aware of an issue with user ID's not appearing in the status screen just after they had been created, but never heard an issue with ID's that have been created in the past not appearing on the status screen. I have to advise them once we have that...