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Recent content by roomi008

  1. roomi008

    Auto-attendant transfers the call to operator even if caller hangs up

    In addition we have switched our service to new service provider. Instead of putting these lines in a hunt group, they put it in an incoming sequential forward routing. They say it should be the same as hunt group. Do you guys think it could be the part of the problem???
  2. roomi008

    Auto-attendant transfers the call to operator even if caller hangs up

    Guys, We have 7 lines analog lines connected to our system. If outside caller calls the main number and it gets answered by the auto attendant. If the caller disconnects the phone before zero dial out time then it still rings at the operator extnetion. Then operator answers the call and gets a...
  3. roomi008

    Busy Signal if one line is busy

    We have 6 analog lines connected to the merlin system and it was working fine until we recently changed the service provider. If one line is busy out of these six then it gives busy signal to inside or outside callers. I thought it could be the hunting issue and called XO which is our new SP and...
  4. roomi008

    Setupp VLAN on Cisco 3560G

    Experts, IThis is the first time, I am creating a VLAN. I have Cisco 3560G Switch which is connected to router through G0/1 interface of Switch. I was looking at different forums and it seems I can do all the routing on this switch because this is a Layer-3 switch. I have 3 VLANs already...
  5. roomi008

    VLAN on Cisco 3560G

    Experts, IThis is the first time, I am creating a VLAN. I have Cisco 3560G Switch which is connected to router through G0/1 interface of Switch. I was looking at different forums and it seems I can do all the routing on this switch because this is a Layer-3 switch. I have 3 VLANs already...
  6. roomi008

    Music On Hold for Merlin Legend

    Hi Guys, I have a problem as below when I try to configure the MOH. Menu > System Program > Start > Aux Equip > MOH > System MOH > Enter MOH Line (804). As soon as I hit Enter after entering line, it shows blank under "Enter MOH Line" and system doesn't take the line number. Please help.
  7. roomi008

    How to configure Music on Hold

    I got the coupler but can you please let me know how can I configure a loop start trunk for music on hold. I will appreciate your detailed instructions.
  8. roomi008

    How to configure Music on Hold

    Our Merlin Magix does not have music on hold. How can I set this up? Do I need any special hardware to do this? if yes, where can I buy it and how can I connect it to Merlin magix. I will highly appreciate your help.
  9. roomi008

    UC520 Configuration

    Hi, We are trying to configure the following on Cisco UC520. Can experts please help us to do it? 520 Phone system, model #7492: 1. Remove users from Group (Remove Jeh 1866 from Support Group 1862). 3. Group Ring when calling main number, dial Sales #1, or dial #2 Support, it will ring...
  10. roomi008

    Take out fax line from auto attendant

    Autoattendant answers the calls immediately. Its merlin messaging and we dial 770 for voice-mail. Fax machine is connected directly to a phone line. Actually, we have 6 analog lines coming to the PBX. All lines are answered by autoattendant and the fax machine is connected to Line 6.
  11. roomi008

    Take out fax line from auto attendant

    Hi Tom, Can you please guide me step by step that how to remove the fax line from auto attendant? Thanks, Sanjiv
  12. roomi008

    Take out fax line from auto attendant

    Our fax is not working most of the times because when the fax answers, the auto attendant picks up and also there is a fax tone on the line. We have 6 lines coming in and all are answered by the same autpo attendant. Is there a way to take fax line off of the auto attendant? Or anything else...
  13. roomi008

    Dial by Name Directory Setting

    We are trying to do it through the auto attendant only but as soon as the caller press *2, it goes to the voice-mail of dial "0" operator. The auto attendant goes to the name directory only if the caller press *8*2. Can you please guide me step by step how to reset this to default *2? Thanks in...
  14. roomi008

    Dial by Name Directory Setting

    Normally, it works by pressing *2 but we have weired setting and it works by pressing *8*2. Can you please let me know how can we get rid of *8 and default it to just *2.
  15. roomi008

    MPLS Configuration

    I don't know if this question should be posted in this forum or not. But please excuse me if this is not a right forum for this question. Our company has 2 locations. One is in San Francisco and other is in Newyork. We got a MPLS from AT&T and we are looking for someone to configure it. Do you...
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