Recent content by rongiul

What I have done now as a work around is to forward my reception phone to skillset 1 (I don't actually have a receptionist). Skillset 1 is my customer service skillset, which most calls get routed to. This solution is acceptable. One odd thing, when someone presses 0 it will ring twice at the...

I set menu repeat key = None, Now when I am in a voice mail and press 0 it says attendant not available and it replays the voice mail greeting. I want the system to forward the person to ccr tree 1

I have a Norstar Meridian MICS 3 with a callpilot 150. I have all lines set to Table 1. Table 1 uses CCR tree 1 Table 1 has menu repeat key set to 0 When people call in they are placed into the menu system. ==>ok If they press 0 the menu is repeated ==> ok If they dial an extension and...

I currently have a router to router vpn setup with 2 dlink 804hv routers running on asdl lines (passing through asdl modems using pppoE). The setup has been working fine, but I am changing one of my internet providers and They have supplied me an asdl router (speedstream 6520) instead of an...

I have an intercom NT8B79FA connected to a DOC. The problem is that the intercom is located in a noisy area. Often you can't hear a thing that comes out of the intercom. Is there an intercom model that has a handset that you could put up to your ear with a volume control, or do I have to put...

Thanks, that helps a bundle.

I have a door opening controller NT8B79FB. I would like to change the default extension at which it rings when someone presses the button on the intercom, but don't know how. Does anyone know how or does anyone have any documentation on this product. It is connected to a Norstar Meridian MICS...

I have a door opening controller NT8B79FB. I would like to change the default extension at which it rings when someone presses the button on the intercom, but don't know how. Does anyone know how or does anyone have any documentation on this product. It is connected to a Norstar Meridian MICS...

We never had any problem with our system (not that I am aware of). I just find i funny that the phone company would package this and not only suggest it to us but sell it to us. I guess the tech/salesmen must get commission for the product and its support calls.

Thanks for the reply, but I hate to ask what is a SMDR. You also said "CP is not supported on a MICS 3.0" which I don't understand because that is what we have and it has been working for several years.

I have a Norstar-Plus Modular ICS 3.0 with a Callpilot 150 and I would like to log all incoming and outgoing calls made by my employees. I would like to see incoming or out going number dialed, time, and duration. Just wondering if it is possible with my system or if I have to purchase an...

Thanks for the reply, that will save me some head scratching

I have a couple of external usb HD that I want to use as devises form my backups. I am trying to decide whether to create a "Backup-to-disk folder" or a "Removable backup-to-disk folder". I am currently backing up data from 4 servers with 1 full backup (~ 23GB uncompressed) and 6 incremental...

Just curious would you not be able to use agents to accomplish the task of the "call sequencer". Set up the receptionist as an agent and have the AA forward all incoming calls to her skillset during bus. hours. The receptionist would be required to login for this to work. I would like to...

I'm sorry but I don't know what DRT to VMS DN is