Recent content by Roldan

Tried a reboot, no luck. Louie

I went on a service call for a system that the customer was told by a previous tech (different company) that their V2 Chassis needed to be replaced. Prior to that the tech told them that their Combo Card needed to be replaced because their phones were not working, when that was done the 1416...

You can move those lines to any button you like by using FEATURE 85, then program buttons 1 and 2 as the voicemail features that you are describing. Louie Roldan www.4vertex.com

Thanks Kyle. That is exactly what I thought. Louie Roldan www.4vertex.com

A couple weeks ago I installed a T1 Card into an existing Partner ACS R6.0 system, since this install the site has been experiencing several of the problems I've seen documented in this forum. We searched for the 6.0.4 upgrade but thought it may be easier to just install a new processor. My...

That's kinda what I'm figuring since there's nothing in the documentation and I haven't found anything online either. Louie Roldan www.4vertex.com

Does anyone know how to reset all the settings in the Norstar VOIP Gateway back to the factory default settings. I've used Hyperterminal to get the IP Address but the username and password have been changed so I can't log into it. I haven't found anything in the documentation, or is there a way...

I don't see why not, the Gateway's just connect to an analog trunk port and those ports need to be auto answered so the call can be routed just like a DID. Louie Roldan www.4vertex.com

This is a MICS 6.1 release 4.06 Louie Roldan www.4vertex.com

I can be almost certain that the problem is with the carrier, I've seen this many times. The chance that the problem is with the MICS is very slim but it could be and if it is you'd have to start by changing out the DTI Card and/or the patch cord. But as I've said, it is almost definitely the...

No problems with copper trunks at all, and for my first customer that is exactly what was done they went back to a regular PRI, now that is what is being proposed as the solution for the second customer. Louie Roldan www.4vertex.com

I'm assuming that you have a point to point T1 connection between the 2 Norstars and which voicemails are installed at each site? Why not install an AMIS Keycode on both voicemails and you can do exactly what you're asking to do. Louie Roldan www.4vertex.com

I have come across a situation twice now that I'd like to see if anyone else has experienced. This has only been with the service provider Telepacific (here in CA.) and their product called Smartvoice PRI. This product is a PRI but is some sort of SIP trunk in their network. I have now seen this...

You'll need to program this using the Installer Password which you will find in the Installer's guide along with the steps for programming the lines to extensions. Louie Roldan www.4vertex.com

Does anyone know how to reset all the settings in the Norstar VOIP Gateway back to the factory default settings. I have one that is used and I'd like to default but I can not find the instructions anywhere in the documentation. Louie Roldan www.4vertex.com