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Recent content by RIDS
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1400 Series Phones Call Log
We’ve deployed a site with 1408 DCP phones onto CM 5.2.1 as set type 2410. The problem we are seeing is when a call is logged in the call log it displays the number as called but when you try to call back the number the call fails due to not adding the ARS access code. UK number plan so all...- RIDS
- Thread
- Replies: 0
- Forum: Avaya: CM/Aura (Definity)
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CCC Reporting & CCV Agents wrap-up
Running IPO 406 3.2(17) with latest CCC V.5 and delta server. All is working fine with both "hunt group enabled" and "DND" keys for busy wrap up and busy wrapup NA, however when setting user wrapup on telephony tab of the agent, CCV and reporter show the user as "ready". Calls are not passed to...- RIDS
- Thread
- Replies: 0
- Forum: Avaya: IP Office
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Playing The contact store WAv files
Is it you can't play the recording or that the control Java is not there ?? - There a tech tip from Avaya on a similiar issues ?? Try TechTip 145 released 18th augest 2006- RIDS
- Post #8
- Forum: Avaya: IP Office
