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Recent content by riddler83

  1. riddler83

    Real Time Skill Status Report Question

    Bit of a strange issue, and Im not 100% that it is possible to do what we want, but hopefully someone has come across the question before. We have a real time skill status report,, showing all agents on a particular skill and the status they are in, standard report. What we want to do is...
  2. riddler83

    Nice Audit Trail

    Sorted guys thanks for the help, I did reset up the user and gave him a specific profile, changed permissions one by one to what we had previously until I found the problem one. Seemed to be the "Self Test" permission on the supervisor app? Anyway, the trail is showing all the data I want so...
  3. riddler83

    Nice Audit Trail

    Ok, it is version 8.90.04.03 Im more confused now after getting people to log on to alternate pcs. Ill try to sum up what I did. User A/PC A - Audit Trail Fine User B/PC B - Audit Trail not working User A/PC B - Audit Trail Fine User B/PC A - Audit Trail not working That would make me think...
  4. riddler83

    Nice Audit Trail

    An extra point I should have probably said is that I can see the messages for 1 user and not another, even though User A and User B 'seem' to have the same rights as far as I can see --------------------------------------- I am a man of few words, but many riddles
  5. riddler83

    Nice Audit Trail

    Apps are all up to date (as to what we have) I can only see the Login messages, I have supervisor rights as I am using the Site Manager account, so I would have rights across the board I would have thought. --------------------------------------- I am a man of few words, but many riddles
  6. riddler83

    Nice Audit Trail

    Thanks for coming back to me, Ive thrown answers to questions below, hopefully you can help out. are you seeing any results for any users? Yes, seeing results for some users, seeing Login events for all, but nothing else for most users. Even the ones that I see some results for, Im only...
  7. riddler83

    Nice Audit Trail

    I have run an Audit trail for a user who I know to be listening to calls, and no results are being shown? Is there any reason this would be the case? Its important the audit trail is accurate as management look at it from time to time and Im worried that more data is being left out. Any...
  8. riddler83

    Storage Center problem - 2 loggers

    Dont see a driver menu? I have : server tools configuration switch Database Help --------------------------------------- I am a man of few words, but many riddles
  9. riddler83

    Storage Center problem - 2 loggers

    How would I add that? I have read about a "devices file" on various threads, but I cant find this file anywhere on the cls????? --------------------------------------- I am a man of few words, but many riddles
  10. riddler83

    Storage Center problem - 2 loggers

    PBX is Avaya CM 3.1 Agent data is captured by a program called AgentSilentLogin when user logs into PC. Not sure what you mean by missing ACD?? --------------------------------------- I am a man of few words, but many riddles
  11. riddler83

    Storage Center problem - 2 loggers

    Sorry if thats a vit unclear, basically the agent cti data does seem to "log on" the agent to the channel, but doesnt add the cti data to the call? I really dont know where to go on this --------------------------------------- I am a man of few words, but many riddles
  12. riddler83

    Storage Center problem - 2 loggers

    Ok the problem does not seem to be on the SC, moreso on the logger side. I can see through Nice Monitor app that the agents logging in to channels on the 2nd logger are successfully logging in (orange head symbol appears), however, when a call is made, this does not correspond to the agent. IE...
  13. riddler83

    Storage Center problem - 2 loggers

    We have Storage Center running on Nice Log8.9, and everything works fine for 1 logger, however the 2nd logger does not send any calls to SC. Is there any thing I can check for this? There is no difference with the agents setup, ie everyone is on the same network, in the same building, and...
  14. riddler83

    Cant retrieve from NICE Storage Center

    Solved, updated the os and we can retrieve ok. Thanks --------------------------------------- I am a man of few words, but many riddles
  15. riddler83

    Cant retrieve from NICE Storage Center

    That could be it, our Storage Center is on W2003 SP1, but the logger is still on W2000 sp4. Do you know is it a difficult thing to upgrade this, would we need our supplier to come in and rebuild some of the software build etc.. --------------------------------------- I am a man of few words...
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