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Recent content by rickscs

  1. rickscs

    Another Group Overflow Thread...

    UPDATE for people that find this via a web search: I got it to work. Initially I was setting each group to overflow to the next (grp1 to grp2 | grp2 to grp3), forgetting that the initial group controls the overflow. Once I set the overflow to both the second and third group from group 1, it...
  2. rickscs

    Another Group Overflow Thread...

    This customer doesn't have VM pro. IP 500v2, R9.1 with embedded VM... I've set them up for all three users to ring with the first group and overflows to group with the extension that forwards to the AA. That might be as close as they'll get.
  3. rickscs

    Another Group Overflow Thread...

    I have a customer that gave me a scenario I haven't encountered before. They are wanting calls to be answered by 3 users. 2 users ring for 12 seconds, then add a third user for another 15 seconds. After that, they want it to transfer to an AA. I've added in a second group with additional...
  4. rickscs

    IP Office Essential - Twinning issue

    I did set this up initially using the twinning so the secondary call center could transfer calls. However, it appears that you have to have unique numbers for the twinning to enable that feature. For now, this issue is on hold because I've set up an AA on the provider side to forward the...
  5. rickscs

    IP Office Essential - Twinning issue

    I'm managing an IP Office R9.0.4.0 build 265 Calls are routed into an AA. Option 1 send callers to a group set to sequential and has 5 members. The members of this group are Phantom extensions that have Twinning enabled to forward out to a secondary call center to field Sales calls. Twinning...
  6. rickscs

    IP500v2 - Waiting for Line

    Ahhh, The ATM V2 modules auto detecting the battery voltage makes since. Most of the systems I've installed have been newer and used the V2 modules... This is a system I donated to a non-profit and was mostly equipment I had on the shelf in my back room, except for a refurbished IP400-DS16...
  7. rickscs

    IP500v2 - Waiting for Line

    I watched in System Status while making test calls. It seems to randomly happen, but always picks up the next line in sequence... (1st test call, card 1, port 9 | 2nd test call, card 1, port 10,,,,,). All lines have dial tone and good battery voltage from the CO. I have not set the unused...
  8. rickscs

    IP500v2 - Waiting for Line

    I have a customer with an IP500v2 at 6.1.22, essential edition I believe. It has 2 combo cards with 5 POTS lines. Randomly, the system will display "waiting for line" in the display for several seconds when trying to place an external call. Thoughts???
  9. rickscs

    paging cuts off audio of calls

    ip office r9.1 preferred edition with vm pro loud speaker paging through an analog port on a phone 30 module. trunks are Pri. extensions are h323 with a few analog cordless sets during a call (they are telling external only), the audio is dropped for several seconds when someone pages over...
  10. rickscs

    pickup call button

    Never mind.... I remember now that I need to set up a busy lamp button for the ringer's extension.
  11. rickscs

    pickup call button

    I have a customer that has a sales group that won't let me ring the whole group because they don't want salespeople to be interrupted by a ringing phone. However, they do want all salespeople to be able to pick up the calls. This is on an IP Office, IP500v2, R9.0, Essential Edition with PRI...
  12. rickscs

    restore legend r3 to r5

    Is it possible to restore a backup from an R3 Legend processor to an R5 Legend processor?
  13. rickscs

    Merlin Legend with ETR sets

    after pressing transfer it puts line on hold and autoselects SA-OO as it should. I can then dial 9+number and the call goes through, but when I hang up, the "tranfser to" call gets disconnected.
  14. rickscs

    Merlin Legend with ETR sets

    I'm trying to transfer calls off net on a Merlin Legend release 7.0 with ETR sets. For example; a call comes in and is answered by mr. exec's assistant and he is out of office. I need for exec's assistant to be able to transfer to exec's cell phone. I've set the extensions to have "remote...
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