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Recent content by rickm001
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Dnis doesn't display
I'm having problems getting DNIS to display using our DDI numbers, any ideas- rickm001
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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ASA and Octel Question
I use Procomm Plus which has the option to select a Wyse 50 terminal type.- rickm001
- Post #2
- Forum: Avaya: CM/Aura (Definity)
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CentreVu CMS-Call Work Codes
You could set up an Agent Trace on a couple of agents to prove whether they are actually entering the work codes or not. In Cms Select ACD administration - Activate agent trace - Enter agent login id and modify so the trace is on. Then run the agent trace report, you will only be able to view...- rickm001
- Post #9
- Forum: Avaya: CM/Aura (Definity)
