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Recent content by Rick24hr

  1. Rick24hr

    Norstar VM issue: This mailbox is not initialized....

    Yep, too much work for one day... Update: The user just emailed me and said she thinks somebody else (yeah right) swapped her phone out because the desi's look different now and it says 203 on it instead of 243. I have her hunting down her old set to swap back right now. If this doesnt work...
  2. Rick24hr

    Norstar VM issue: This mailbox is not initialized....

    I went into the RAD and checked Capabilities>Call Forward> and Forward No Answer was set to None and same for Foward if Busy. If ths is set wrong, I have no idea how it got this way and what mailbox its supposed to be set to. Some of the other users Forward No Answer is set to DN500 (which i...
  3. Rick24hr

    Norstar VM issue: This mailbox is not initialized....

    when calling one of our regional office workers, her line rings 4 times and the AA picks up and says: "This mailbox is not initialized and cannot accept messages. Exiting the system... goodbye". hat does this mean and how can I correct this (via RAD programming)? Their maintenance tech had...
  4. Rick24hr

    DN identification

    I'm not sure how long its been an issue but the site said it just started yesterday morning. HAHA I dont think so... looking through their ticket history I see in the past that we set their line pool to Pool A since the location dials externally more than internally, so i bet thats when it...
  5. Rick24hr

    DN identification

    Thanks Tronic1. I have moderate Norstar programming experience and most of it is via a RAD or BCM Element Manager. This particular case I found myself at one of our locations on my way home from work. the tech was 3 days out and while troubleshooting and resolving another issue I discovered...
  6. Rick24hr

    DN identification

    That would show me what a certain button is programmed to do. Say I have a sales phone that has unique programming on it and I want to make some additional programming changes to it. I need to ID the extension (DN) before I can go into Terminals and Sets to program it (since its uniquely...
  7. Rick24hr

    DN identification

    I have 2 questions: 1)What buttons (or feature code) do I press on an M7310 phone to find out what it's DN is? 2)the phones in one of our locations appear to not be able to dial internal extensions. what setting do i change to activate this? I picked up the handset, got DT and pressed 222...
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