Recent content by reyf

Hello all, I just want to let you know that I got an info that Nortel supports such configuration that two applications controls one device. However, you have to ensure that these applications will not try to control the resource at one time. Therefore my preview post is not right.

As far as I remember the problem with JRE was on older version of SCCS Client and the reason was Pentium 4 CPU. Be sure that you have SCCS Client Version 4 Revision 7.

To ff7121: I see. I thought that it is working. The problem is that we were told that Nortel does not support such solution. Therefore when we would require support from Nortel they will refuse to help us.

To ff7121: Hmmm, this is exactly what we are trying to solve. ;-)Customer wants to use Siebel and since there is probably no way how to make it work together with TAPI(it works with MLSM of SCCS), we offered to the customer to use CT Connect instead of TAPI. Do you use both applications(the...

To ff7121: Thanks for your reply. I'll try to take a look at Envox CT Connect for TAPI Software but I am not sure if this is really what we need. We do not want to substitute Nortel TAPI SP. One more thing. Do you control with CT Connect and TAPI same phonesets?

To ff7121: Hi, I would be very interested in your opinion about the following problem. Nortel does not support controling of the phoneset by two applications, in this case Nortel TAPI SP and CT Connect. Don't you know if it is somehow possible to force CT Connect to pass all the requests...

Hello, thanks for your answer denazn. My English is not very good. 9MB is the size of the backup of the Audit Trail DB. The real size of the Audit Trail DB is about 40MB, I think. I tried to make some queries from Supervision and there are some data. Therefore it seems that it is OK but...

Hello, I tried to export some data from CLS database. I did it from MS SQL Enterprise manager. The export somehow failed and it was not possible to close the Enterprise manager gracefully. Therefore I stopped the MS SQL Agent service and MS SQL Server service and rebooted the server. Everything...

Hello, we have successfully installed SA 2.3 SU2 on the server together with TAPI 3.0.0.8! However, we are not able to install it on the clients. The clients are running Windows XP. When we start the setup.exe from the shared folder SASWDIST the message that "The system administrator...

Hello, I have the same configuration and similar problem like you! The clients are running Windows XP. When we start the setup.exe the message that "The system administrator priviliges are required to download the client files" appears. When we click on OK another window appears but there is...

Thanks for hints. I am aware of possibility to set a call presentation class or HOML in ACD queue. To:johnpoole I do not understand your last sentence. What is vol. answering the 20 sets? How it works with analog set? Can you explain it in detail please? Thanks.

May be my English is not enough good. I am not speaking about Voice Mail I am talking about Live Agent who answers calls and forgets to logout!

Hi, a lot of our customers asked us if Meridian or Symposium has auto logout feature. I think that Nortel forgot to implement such a feature! Don't you guys have some workaround? Thanks in advance!

Hi, may be I am wrong but I think that you can disable the dial tone in LD 86 in ESN or in LD 16 in RDB?! Can't remember the command but I think you'll find it in NTPs!

Thank you for the link to the document! It is very nice but it describes the situation when the computers which are doing interface between internet and LAN are running Windows 2003 Server. I have only Windows 2000 Pro! Is there e.g. some kind of software I can install on my W2k Pro WS which...