Recent content by reconrex

Is there a way to lower the volume of a voicecall, it seems to blair out real loud when you voicecall an extension. Does the phone volume control this issue, or is it not possible to adjust. Thanks, Rex Rex Icard Help/Desk Technical Support Technician F & W Forestry Services Inc.

Hey Everyone, Is it possible to distinguish rings in a Norstar System from a transferred call that comes from say a call pilot, from a call that comes into the system and the person enters the person, say randomly and gets the extension without being transferred automatically by the call pilot...

This usually happens when the computer is running MS Word. It happens alot when attempting to print out of Word. It also happens when using MS Excel. OS is Win 98. MS OFFice 2000. I am help/desk Tech Support and this is an outlying office of ours. The Exact error is Fatal Exception error OE...

I mean call waiting on the same line that you are talking on. This particular system is in a residence. Thanks! Rex Icard Communication & Security Manager Select Tel Systems

I have a CICS system with T7208's, T7316E, and a T7406. Is anyone familiar with a method to pick up a call waiting on a particular line. I was told to simply hit the off hook button and it would transfer to the other call. This worked, but it would hang up on the other call everytime. Thanks...

Thanks I'll give that a shot. Also, I talked to the ladies in the phonecenter and the apparent problem has been that the parked calls do not come back to the agent that parked them and they thought that the park number had changed so that the doctors retrieiving the calls would be picking up...

Thank You in Advance for any help, you guys are awesome! I have a MICS 6.1 with a Call Pilot 150. It is a doctors office with three agents logged into the ACD. They were having a problem that calls were not coming out of the ACD. As I troubleshot I noticed that the agents had forwarded their...

Thanks for the help. I changed the extensions to 2 intercom buttons and turned DND on busy to y and the system seems to be working great. Thanks for all of the help. Rex Icard Communication & Security Manager Select Tel Systems

Thanks for the information I will try the 2 intercom buttons. However, will this allow more than one call to come into the agent at one time, or does the automatic call distribution look to see if the agent is busy. Thanks, Rex Icard Communication & Security Manager Select Tel Systems

I have a call pilot 150 that is acting as an auto attendant/CCR tree and it is also using the ACD and keeping calls in a que. The system has three agents that serve as a phonecenter for the doctors office. The problem that they are experiencing is that they will have times that they cannot fwd...

Thanks for the info guys. The phone was sitting on top of a platic piece that raised the phone in the air and held it at an angle so that the sound waves seemed to bounce off of the desk. Moving the plastic piece and sitting the phone directly on the desk seems to have fixed the problem...

Thanks for the tip. I already changed out three different T7316's. This is why this problem is stumping me. The customer said that she did not have the problem with the 7324. Thanks for the tip though. Rex Icard Communication & Security Manager Select Tel Systems

I have a MICS with 4.1 software. One phone in the phone system has severe up and down volume while you are talking handsfree. It does this on internal and external calls. It appears to be worse on external calls. Most of the phones in the system are M7324. This phone and one other are...

How do you change the password, if someone has been in the flash and changed the password and you cannot get back in the flash system. This system has 2 digits ex. 22 and the default was 120000. I had a new tech go by and I think that he may have changed the password. Rex Icard Communication...

We have had several problems with phones that rang and also had voicemail. Sometimes the system seems to catch the calls before the operator and sends the call to a phone with voicemail. Is there a workaround for this, or is it a glitch in the programming. Thanks, ReconREx