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Recent content by Rebekuh
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CMS Split Skill Reporting on Dequeued Calls
We're seeing a huge number of calls showing in the Split Skill reports; we currently have calls present to 4 different queues based on a "round robin" approach and the calls obviously show as "dequeued" on the reports accurately when they are taken back and answered in another queue. Question -...- Rebekuh
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- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
