Recent content by rdoranjr

Bshubinsky, I have this issue ALL the time. It is related to your voicemail system. There are times when a user will press *3 to delete a voicemail. The physical phone gets confused sometimes, and doesn't realize it's still attached to the voicemail. If you look in your features, you'll...

Safecamusa, I am currently blocking numbers via my incoming vectors. The first statement in my main vector is: goto vector ## if ani = ##########. Then, in the vector I'm sending the call to, the only statement in it is "disconnect". It definately works. The only drawback is if you need...

Another question in regards to AUX codes: is there a way to display on the agents phone screen what AUX code they are in? 6416D+ Phones....

To the best of my knowledge, the CM does not collect or store caller ID info. You would have to purchase a call acct system. I use a relatively inexpensive system sold by Veramark, called eCAS (easy call acct system).

Have you tried using route-to commands in vector 1 instead of the goto commands? Send the route-to, to a VDN which points to vector 55 and 56. Should solve your problem.

You should be fine changing the names. I've changed mine to reflect the circuit id's, so in case one goes down its an accurate trouble ticket.

thread690-1118450 I would like to be able to deny an agent from using a code if I have nothing assigned to that code in CMS. Is there a way to do that on the CM side? Example: We currently have 7 Aux Codes, but are scaling it back to 2 (lunch and Restroom/Break). I would like to block the...

wpetilli, if i may suggest you contact your AVAYA Business Partner. They'll have good insight into and IVR solution for you. I currently use a company called Braxtel. They are great to work with. Check them out online...www.braxtel.com Braxtel put in an IVR for my business and its working...

dmoore,,,,I feel your pain,,,,I get asked on so many occasions to make changes to vectors and call flows because people don't want to do their jobs they way they should. I used to make changes all the time, but it eventually started screwing other things up. Too many bandaids aren't good. I...

Mennace Have you found a solution to your <429> error? I am having the same problems since upgrading to WXP on Supervisor machines. What's really weird,,,,I have six supervisor machines,,,,only three of them are getting the error. I went to Darths link/thread, reviewed the info, even tried...

WOW,,,We just put in place all new PCs for our users. 6 of them are Supervisors where I had to install CMSv11. They are all getting this <429>Error. Never happened when they were on W2000 machines. They are now running XP. Multibus,,,,how do I go about getting the FM.02 upgrade...

Hello all Does anyone have an idea as to where I can go to find a listing of CMS Administrator Commands. I need to know things such as 'how to bounce people off of thier logins when they stay on too long; how to change supervisor passwords; how to see what supervisors are logged on....etc...

Is it possible to have more than one Music on Hold source. I currently use a boom box and play CDs which I change on a routine basis (we don't want people to become bored with the same music). I have 5 different businesses on the switch, but would like to have a different music source one of...

rvw, I currently use an "OAISYS Tracer" recording system. This system taps into all of your incoming ports and will record every call that comes across each one. It also gives you the ability to turn ports off, i.e. the ports used for administrative lines. This system has been so beneficial...

98Converter You shouldn't be paying any maintenance on ASA/DSA,,,,it's only a software package. In fact, AVAYA Maintenance doesn't even use it,,,they use a terminal emulator