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Recent content by raz0r05

  1. raz0r05

    IP Office SIP One-Way Speech

    Thank you guys, I added 10.18.5.64 to the route and now we have two-way speech. Your assistance is much appreciated.
  2. raz0r05

    IP Office SIP One-Way Speech

    We have no public IP configured as the provider is giving us a private IP for SIP. The current subnet for the Avaya applications is 172.168.X.X and the provider IP is 10.X.X.X. Please see attached the LAN and IP route configurations for both LAN 1 and LAN...
  3. raz0r05

    IP Office SIP One-Way Speech

    Let me confirm if SIP ALG is enabled on the router. We have a subnet for Avaya applications i.e. IP500V2, IPO SE, AMS, and ACCS, and the subnet where the agents log into the soft phones but can access the Avaya subnet. The current set up has an E1 line which is working fine no one-way speech...
  4. raz0r05

    IP Office SIP One-Way Speech

    Hello Guys, We have a SIP trunk set up on our IPO 500V2 but we get one way speech where by the customer calling can hear the agent but the agent can't hear the customer. I have attached the SIP traces for reference, any assistance would be much...
  5. raz0r05

    IP500V2 Static On Calls

    Hello guys, we have static when we dial a PRI line that terminates to an IPO 500V2. The static is only heard by the users answering the calls, but not the caller. We are using an Avaya Communicator and Avaya Agent Desktop applications. It's an IPO 500V2 connected to an IPO SE and ACCS. The...
  6. raz0r05

    IP Office Short Code Busy

    Thank you guys I figured the ACCS User had the license tab as "Unlicensed". We changed it to "Basic User" and it's working fine.
  7. raz0r05

    IP Office Short Code Busy

    Hello guys, We are using an IP Office short code to dial to our ACCS contact center but are getting a busy tone, when testing from an user extension. Please find attached the short code configuration and the IP Office SysMon trace for reference...
  8. raz0r05

    ACCS 7.1.0.3 Ignition Wizard Error

    Hello guys, We are deploying the new ACCS release 7.1.0.3 in subscription license mode. The installation runs fine but we get the error attached when we run the ignition wizard, and we can therefore not proceed with installation...
  9. raz0r05

    J129 and adding contacts

    Hey guys, was there a fix for this, we are having the same errors on both the J129 and J139 phones. We are running IPO 11.0.0.2 Build 23 The J129 are using TCP port 5056 Will appreciate any help
  10. raz0r05

    IPO 500 V2 PRI

    Thanks you're correct guys, the 3rd and 4th E1 lines terminate on the Phone extension base card as that's where the daughter card was slot as well.
  11. raz0r05

    IPO 500 V2 PRI

    Hey guys, having trouble with two PRI ports on the 500 V2. We have 3 telco E1 lines terminating to the gateway. The gateway has dual PRI cards with 4 ports as seen on the attached image. The problem is port 11 and 12 are not coming up at all. All telco lines work on the other two ports, 9 and...
  12. raz0r05

    500V2 To IPO SE Sever Line Connection

    Yes, you learn everyday, and no what's really there to be arrogant about with this stuff. Issue was on the Web socket lines between IPO and the SE server. Thanks.
  13. raz0r05

    500V2 To IPO SE Sever Line Connection

    Hey you can help without feeling superior or being arrogant, or don't post. I've figured the issue out.
  14. raz0r05

    500V2 To IPO SE Sever Line Connection

    I ran the trace but really can't decipher what it means. Please see below screenshot if you can help, I had the ISDN and call filters running...
  15. raz0r05

    500V2 To IPO SE Sever Line Connection

    Thanks for the response, we've configured a new E1 line but when we call the number it says the number is not in service although we have set an incoming call route for it. The telco shared with us the below screenshot saying that our gateway is not allocating a number...
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