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Recent content by rasheed0308
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Finding agent statistics before placing the call on a queue
Hi I'm a newbie to Cisco ICM scripting & routing and I want to be able to check the agent statistics i.e. number of available agents in a agent group before placing the call in a queue (target). Can someone help me how to achieve this? Any pointers in this regard is highly appreciated. Thanks...- rasheed0308
- Thread
- Replies: 1
- Forum: Cisco: Intelligent Contact Management (ICM)
