Recent content by RasFada

I manage a BCM400 r3.6 and it says "Telephony Services Not Available" when I click to expand the Telephony Services tree. I am not sure how to restore without rebooting the system. Please help. Bryan Nunez Telecom Tech/Contractor

Thank you, Acewarlock. Is it under Timers, because I don't think I saw anything that allowed me to program On Hold timer. Bryan Nunez Telecom Tech/Contractor

All BCM Teks, One of our BCMs [BCM400 R3.6] is Transfering calls put on hold using the 'Hold' button to the operator. Typically calls are put on hold in excess of 3 mins. by which time callers are reporting that they get transferred to the operator. Is there a programmable On Hold timer I can...

It sets the CallPilot login password to its default: 0000. Bryan Nunez Telecom Tech/Contractor

Thank you so very much, Jephph! That method absolutely worked. I sincerely appreciate it, thanks. Bryan Bryan Nunez Telecom Tech/Contractor

Hi All, I came back of vacation and tried to log into CallPilot on a BCM400 R3.6... its a 'No Go'. Can anyone tell how to change or default the CallPilot password without entering the current/old password? I know the default password is '0000'. This is rather urgent, so I'm thanking all in...

Yes, that is correct. All extensions have DID assigned. This actually makes all the sense in the world now. Thank you very much, Ace. That put my fears about unauthorized access to our system to rest. Thanks again! Bryan Nunez Telecom Tech/Contractor

Thank you, Ace. I went ahead and saved a static snapshot to better explain what I am talking about. Below are examples of Incoming and Outgoing calls without proper User information. [Line Monitor] [Statistics] [Active Lines] "14" [Line Monitor]...

My office uses a BCM400 R3.6 and I am under the Line Monitor tab in the BCM Monitor. Under the "User" column, I can see incoming and outgoing calls and their originating or destination DNs. Why are there some that show just the line number, for example: L112 - ? All other fields are populated...

Yes, thanks Biv343. I'm using the built in CallPilot, and after I spoke with her, she said that she found a message in her saved messages box that she had not yet listened to. "Pressed wrong button" I think. Bryan Nunez Telecom Tech/Contractor

Sorry, I neglected to mention that I have a BCM400 R3.6 with CallPilot 100/150. Bryan Nunez Telecom Tech/Contractor

Greetings Everyone, Yesterday my contract manager emailed me this complaint. "Bryan, I had a new message from last week show up in my archived messages - I found it by accident. Can you advise why this may have happened?" Any ideas on what may have happened here? Peace and goodwill...

Greetings Forum, Anyone know the feature code for cancelling "message waiting indicator" from a T7316e on a BCM400 R3.6? I don't seem to be able to find it in the system docs. Thanks for the help in advance! Bryan Nunez Telecom Tech/Contractor

That is one of the reasons, yes. I thought the Cummulative Patch would fix the "overhearing/crosstalk" problems this location has as well... your thoughts or suggestions please. On a slightly different topic, you wouldn't happen to know the cost of Keycode/s to turn up about eight i2050's and...

So does that mean that I need other patches to get at least the CDR to work? If so, where can I get my hands on it. The Nortel installer, because of corporate bureaucracy, will no longer take a service call from my company. Please, any further assistance on this matter I will gladly accept...